Summary
The ideal candidate trains and supervises Room & House Attendants to ensure all rooms/suites and public areas are cleaned and comply with hotel standards. Visually inspects rooms/suites.
Essential Functions
Job duties include, although are not limited to:
- Inspect rooms, complete reports, verify status reports.
- Report clean suites to hotel front desk and or load into automated property management systems.
- Check rooms inventory, assign rooms to room/suite attendants.
- Monitor payroll reports and work schedules.
- Monitor lost and found program.
- Ensure stock rooms and carts are maintained with proper supplies.
Supportive Functions
- Provide customer service to guests (internally/externally), including information about hotel services, activities, and local attractions.
- Promote team member loyalty and empowerment.
- Communicate and coordinate with Engineering/Property Operations the repair and maintenance program as related to guestrooms and public areas.
- Quarterly linen inventory.
Internal Relationships
Reports to the Director of Housekeeping, Assistant Director of Housekeeping & Housekeeping Manager
External Relationships
Has regular contact with Guests and other Housekeeping Associates.
Qualifications
- Read, write and speak English fluently. Knowledge of other languages, especially Spanish is a plus.
- Knowledge of inventories, scheduling and productivity.
- High school math level required.
- Ability to communicate effectively with the public and other team members verbally and in written form.
- Ability to inspect multiple rooms per day.
- Ability to clean rooms, when needed.
- Physically able to move and / or operate large objects, such as: room attendant’s carts, suite furniture, large bags of linen, vacuum cleaners and boxes of inventory.
- Ability to follow and enforce all hotel standards, including safety procedures/standards and able to recognize and act in emergency situations.
- Knowledge of and ability to operate computer.
Education/Experience Requirements
- High School graduate or equivalent preferred.
- 1-2 years housekeeping supervisory experience in hotel preferred. 4 or more year’s hotel housekeeping experience.
Physical Requirements
Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.
In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
