Position Summary
The Pool Server is a front-of-house service professional responsible for delivering attentive, friendly, and efficient service in an outdoor poolside environment. This role requires strong service fundamentals, the ability to work in a fast-paced setting, and comfort operating in varying outdoor conditions.
The ideal candidate has prior serving experience and is comfortable providing food and beverage service in a luxury resort pool environment. Pool Servers must maintain professionalism and positive energy while working outdoors in heat, humidity, and changing weather conditions, ensuring a relaxed and enjoyable experience for guests throughout the day.
Essential Functions
Guest Experience & Poolside Service
- Greet guests promptly and courteously at poolside seating areas, cabanas, and loungers.
- Take accurate food and beverage orders and provide clear explanations of menu items, daily specials, and featured cocktails.
- Maintain a visible, attentive presence throughout the pool area, anticipating guest needs and responding promptly.
- Deliver food and beverages accurately and efficiently to poolside locations, ensuring proper presentation and safety.
- Replenish beverages and check in with guests regularly to ensure satisfaction.
- Present dessert and specialty beverage options when applicable.
- Thank guests and provide a positive final impression at the conclusion of service.
Order Management & POS Execution
- Accurately enter food and beverage orders into the POS system.
- Communicate effectively with the kitchen and bar to support timely service.
- Retrieve completed orders, verify accuracy and presentation, and deliver promptly to guests.
- Process guest checks accurately and in accordance with resort procedures.
Outdoor Operations & Service Awareness
- Work efficiently in outdoor conditions, including occasional heat, sun exposure, humidity, and rain.
- Adapt service flows to changing pool activity, guest movement, and seating arrangements.
- Maintain awareness of safety considerations related to wet surfaces, high temperatures, and pool operations.
- Adjust service pacing to align with guest activity levels throughout the day.
Service Standards & Team Support
- Follow established steps of service and poolside service standards.
- Adhere to all state, federal, and company alcohol service regulations, including ID verification and responsible service practices.
- Maintain a professional, composed, and guest-focused demeanor during high-volume periods.
- Support bartenders, server assistants, and management to ensure smooth service flow.
Station Readiness & Side Work
- Check assigned sections before, during, and after shifts for cleanliness, organization, and readiness.
- Perform opening, running, and closing side work, including restocking supplies and maintaining service areas.
- Assist with clearing and resetting tables, loungers, and cabana areas as needed.
- Perform general cleaning tasks using approved cleaning products to maintain health and safety standards.
- Attend required meetings and trainings.
- Perform additional duties as assigned to support overall pool operations.
Internal Relationships
- Reports to the Restaurant General Manager.
- Works closely with Bartenders, Server Assistants, Culinary, Pool Operations, and Restaurant Management.
External Relationships
- Has regular direct interaction with resort guests and members.
Qualifications
- Basic knowledge of food and beverage service standards and guest relations.
- Working knowledge of menu items, cocktails, and poolside offerings.
- Ability to communicate clearly in English to explain menu items and record orders.
- Ability to multitask and remain organized in a fast-paced outdoor environment.
- Ability to transport trays weighing up to 40 lbs. through poolside service areas.
- Ability to maintain professionalism while working in outdoor conditions.
Education & Experience Requirements
- High school diploma or equivalent preferred.
- Six (6) months to one (1) year of prior serving experience preferred; resort or outdoor service experience a plus.
- Must obtain and maintain any required licenses or certifications as applicable.
- CPR and/or First Aid certification preferred.
Physical Requirements
Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.
In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
