Cloister Housekeeping Dispatcher

Summary

The ideal candidate is organized, professional, and has excellent communication skills. Duties and responsibilities include serving as the onsite communicator between housekeeping and the rest of the resort. Responsible for administering and coordinating housekeeping functions in assigned sections and in the housekeeping office. Responsible for lost and found, entering work order calls from the hotel, opening the system (creating housekeeping boards) and answering phones. Providing administrative support to ensure efficient operation of the office between housekeeping attendants, supervisors, managers and the front desk, or other areas applicable. Supports managers and employees through a variety of tasks related to organization and communication. Monitors and updates room statuses in hotel property management system. Responsible for confidential and time sensitive materials.

Essential Functions

Job duties include, although are not limited to:

• Responsible for making daily assignments for all attendants (AM and PM)
• Ensures all assignments are fair and reasonable
• Responsible for directly all housekeeping work orders/tickets to appropriate person
• Ensures all calls are logged and dispatched immediately
• Making sure guest calls are completed within the appropriate time
• Calling in or off staff due to short term changes in occupancy
• Multitasking in the midst of chaos at times
• Patience with multilingual, and multi-cultures amongst employees
• Ability to inspect rooms
• Assist with coordination and delivery of amenities
• Monitoring room arrivals to prioritize guests waiting in lobby
• Ensuring phone is answered within 3 rings and answered professionally
• Must be polite when speaking to guests with proper luxury verbiage
• Responsible for assigning attendants work phone and keys
• Routinely cleans and disinfects radios and devices
• Reports defects rooms and any maintenance issues reported by Supervisors, Managers, and Attendants
• Ensuring attendants are on time according to schedules
• Update room numbers on Opera after room has been cleaned and inspected
• Ready to assist in any way necessary to ensure the efficiency and smooth running of the Housekeeping Department
• Performing additional duties that may be outside the normal scope of duties based on business needs
• Logs, and reports lost and found items to security
• Collects attendant work phones and shuts off/ charges at the end of morning shift

Internal Relationships

Reports to the Director of Housekeeping

External Relationships

Has regular contact with Managers, Supervisors, Hourly Associates

Communicates to other departments such as Engineering, Front Office, Laundry, and anywhere else applicable on site

Qualifications

• Basic Microsoft skills (Word, Excel) required
• Ability to communicate clearly and speak, read, write, and understand English
• Minimum 2 years’ experience in customer service

Education/Experience Requirements

• High school graduate or equivalent preferred
• Prior hospitality experience preferred

Physical Requirements

Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.
In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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