Position Summary
The Quick Service Associate is responsible for delivering efficient, friendly, and consistent service in a fast-paced quick-service environment. This role requires strong multitasking skills, attention to detail, and the ability to maintain professionalism and positivity during peak volume periods.
The ideal candidate has prior experience in a fast-casual, juice bar or coffee shop setting and demonstrates comfort operating POS systems, preparing beverages, and engaging with guests. Quick Service Associates play a key role in representing the brand through speed, accuracy, and warm guest interactions.
Essential Functions
Guest Service & Order Execution
- Greet guests promptly and courteously, creating a welcoming and efficient service experience.
- Take guest orders accurately, promoting menu items and daily features when appropriate.
- Prepare and present coffee, espresso beverages, and other drinks according to established recipes and portion standards.
- Deliver food and beverage items promptly while maintaining quality and presentation.
- Respond to guest questions, feedback, or concerns in a positive, tactful, and solution-oriented manner.
- This position may include light culinary preparation for certain menu items.
POS, Cash Handling & Accountability
- Accurately enter orders into the POS system and create checks for each guest.
- Handle credit, and digital transactions efficiently and verify charges.
Station Setup, Stocking & Organization
- Maintain proper and adequate setup of the coffee or service station throughout the shift.
- Stock, rotate, and replenish food, beverage, and supply items as needed.
- Ensure all equipment, ingredients, and service items are clean, organized, and ready for service.
Cleanliness, Safety & Operational Standards
- Maintain a clean, safe, and organized work area at all times.
- Perform general cleaning tasks using approved cleaning products to meet health and safety standards.
- Follow food safety, sanitation, and handling guidelines consistently.
- Attend required meetings and training sessions.
- Perform additional duties as assigned to support overall operations.
Internal Relationships
- Reports to Restaurant General Manager.
External Relationships
- Has frequent interaction with guests.
Qualifications
- Basic knowledge of food and beverage preparation and quick-service operations.
- Strong guest service and communication skills.
- Ability to multitask efficiently in a high-volume environment.
- Ability to read, speak, and understand English to communicate with guests and team members.
- Ability to remember, describe, and promote menu items.
- Ability to operate POS systems and keyboards efficiently.
- Ability to stand and work in confined spaces for extended periods.
Education & Experience Requirements
- High school diploma or equivalent preferred.
- Prior experience in a coffee shop, fast-casual, or high-volume guest service environment preferred.
- Must obtain and maintain any required licenses or certifications as applicable.
- CPR and/or First Aid certification preferred.
Physical Requirements
- Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.
Equal Employment Opportunity
In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
