Position Summary
The Host/Hostess is a key front-of-house service professional responsible for creating a warm, polished, and organized first and last impression for every guest. This role requires a calm, confident presence and the ability to manage multiple priorities while maintaining a friendly and professional demeanor.
The ideal candidate has experience in a refined, high-volume restaurant environment and prior experience using SevenRooms. Hosts play a critical role in managing guest flow, supporting service pacing, and communicating effectively with the service and management teams to ensure a seamless dining experience.
Essential Functions
Guest Experience & Arrival Flow
- Greet guests warmly and professionally upon arrival, confirm reservations, and acknowledge special requests or occasions.
- Escort guests to their tables, offer chair assistance, present menus, and ensure guests feel welcomed and informed.
- Thank guests upon departure and provide a positive final impression of the restaurant.
- Respond to guest questions and concerns with professionalism, empathy, and solution-oriented communication.
Reservations, Seating & Communication
- Manage reservations, walk-ins, waitlists, and special requests using SevenRooms.
- Accurately update guest notes, preferences, and special occasions within SevenRooms.
- Answer incoming phone calls promptly and courteously, providing accurate information regarding reservations, hours, menus, and events.
- Maintain clear and consistent communication between guests, service staff, and management.
Dining Room Flow & Team Coordination
- Coordinate seating and table assignments to support service pacing and guest satisfaction.
- Communicate table status clearly with Servers, Captains, and Management.
- Monitor dining room activity throughout service and adjust seating flow as needed.
- Support daily preshift meetings by communicating guest notes, and operational updates when assigned.
Operational & Support Responsibilities
- Ensure the host stand and entry area remain clean, organized, and presentable at all times.
- Perform assigned opening and closing duties, including stocking supplies, cleaning, and assisting with side work such as folding napkins.
- Assist with guest needs as appropriate, including directions within the resort, or special accommodations.
- Attend required meetings and training.
- Perform additional duties as assigned to support overall service excellence.
Internal Relationships
- Reports to the Restaurant General Manager.
- Works closely with Servers, Culinary Team, and Restaurant Management.
External Relationships
- Has regular, direct contact with restaurant guests and members.
Qualifications
- Working knowledge of restaurant operations and guest flow.
- Prior experience with SevenRooms is strongly preferred.
- Strong verbal communication and organizational skills.
- Ability to read and understand written English, including reservations, guest notes, and event details.
- Ability to speak English clearly and professionally with guests and team members.
- Ability to remain composed and welcoming in a fast-paced, high-volume environment.
- Ability to move efficiently throughout a busy dining room.
Education & Experience Requirements
- High school diploma or equivalent required.
- Prior experience as a Host/Hostess or restaurant greeter in a refined or high-volume environment preferred.
- Must obtain and maintain any required licenses or certifications as applicable.
- CPR and/or First Aid certification preferred.
Physical Requirements
- Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.
Equal Employment Opportunity
In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
