Retail Associate

Summary

The ideal candidate is responsible for proving an exceptional client experience, utilizing selling tools and product knowledge to achieve success of a luxury brand.   This individual must have proven success in retail sales and the ability to understand and represent building a community through client relations.   Increasing unit per transaction while providing extraordinary customer service.  

Essential Functions

Job duties include, although are not limited to:

• Walk the sales floor and review checklist and opening procedures

 • Add checklist bullets points

 • Check communication from previous day

 • Check Music programmed 

 • Putting the goods out of the floor upon arrival

 • Organize and restock as needed

 • Assist in maintaining visual and merchandise presentation standards 

 • Work to develop long term customer relationships

 • Maximize store cross selling opportunities

• Assist in maintaining visual and merchandise presentation standards 

• Demonstrate flexibility and ability to adapt to the changing needs of business

• Understand guest service needs and deliver the extraordinary

• Work cohesively with co-workers as part of a team

• Send communication ideas to the Marketing team for daily promotions

• Keep track of conversion rate – people vs sales transactions

   sales transactions, voids and returns – needs verbiage

• Contribute fashions trends and selling experience comments at weekly meetings

• Upsell in a customer friendly way

• Stock and sort boxes and product

• Capture customer data and report on shopper profiles and trends

• Open and Close Stores: Responsible for store openings and closings according to procedures.

• Responsible for lost prevention

Internal Relationships

Reports to Director of Retail

External Relationships

Has regular contact with members and guests

Qualifications

• Excellent customer service skills
• Motivate and results driven
• Ability to effectively work both autonomously and as a team player
• Highly organized with a strong attention to detail
• Flexible schedule including holidays, weekends and high occupancy demands

Education/Experience Requirements

• Luxury sales experience a plus

Physical Requirements

Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.
In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.