Summary
The ideal candidate plays a crucial role in the effective and efficient functioning of the command center, overseeing communication, dispatch operations, and security camera monitoring. They ensure timely incident response, coordinate resources, maintain logs, and support emergency procedures when necessary. This role requires strong multitasking abilities, quick decision-making, and attention to detail to maintain the safety and operational readiness of the organization.
Essential Functions
Job duties include, although are not limited to:
Dispatch Operations:
- Receive, prioritize, and dispatch personnel, equipment, or resources as required to address incidents, service calls, or emergencies.
- Coordinate with field teams and departments to ensure clear communication and prompt response.
- Track all dispatched units and ensure they are properly briefed on assignments and locations and dispatch log is kept to date.
Monitoring and Surveillance:
- Actively monitor security cameras, alarms, and communication channels to maintain situational awareness.
- Analyze data and report unusual or suspicious activity to appropriate personnel.
Communication and Reporting:
- Maintain clear and consistent communication with team members, field units, and relevant authorities.
- Document incidents, calls, and responses accurately in real-time in the command center’s database or log.
- Provide regular status updates to the Director of Safety & Security, especially during high-priority events.
Emergency Response Coordination:
- Initiate emergency protocols and dispatch assistance during critical situations.
- Coordinate with law enforcement, fire, and medical personnel in emergency response scenarios.
- Assist in evacuations, lockdowns, or other emergency responses as directed by management.
Data and Record Management:
- Maintain accurate records of incidents, response times, and outcomes.
- Generate periodic reports for management review, identifying trends or areas for improvement.
- Ensure confidentiality and secure handling of all command center data.
External Relationships
- Has regular contact with guests, housekeeping department, front office.
Internal Relationships
- Reports to Specia Operations Manager / Security Leadership
Qualifications and Education/Experience Requirements
- High school diploma or GED required; additional emergency management or security training is preferred.1-3 years in dispatch, command center operations, or related field preferred.
- Proficiency in dispatch and communication software; knowledge of surveillance systems and GPS tracking.
- Strong multitasking and time-management skills.
- Excellent verbal and written communication.
- Ability to stay calm under pressure and make quick, informed decisions.
Physical Requirements
Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.
We are proud to be an EEO/AA employer M/F/D/V in the United States. We maintain a drug-free workplace and perform pre-employment substance abuse testing
