Summary:
The ideal candidate is responsible for ensuring a safe and secure environment for all resort guests, staff, and property. This role involves patrolling the resort premises, responding to security-related incidents, and enforcing resort policies to enhance the safety and comfort of everyone on the property. The officer acts as a visible deterrent against potential threats and is expected to provide excellent customer service while maintaining a professional demeanor.
Essential Functions
Job duties include although are not limited to:
Patrol:
- Perform regular patrols of the resort grounds, including guest room floors, public areas, parking lots, and restricted areas.
- Check the AEDs to ensure that the battery is charged and that it is not blocked for easy access.
- Conduct safety checks of the resort property to ensure no safety concerns; if found, report in Know Cross for repairs.
Incident Response:
- Respond quickly and efficiently to security incidents such as disturbances, theft, accidents, and emergencies. Provide immediate assistance and ensure incidents are documented.
Associate Entry Access Control:
- Monitor entry and exit employee entrance control access to restricted areas
- Ensure only authorized individuals enter secure zones and verify IDs or passes as needed.
- Conduct package inspection of associates leaving the building
- Key control access. Assign keys to associates as needed
- Assign keys to associates who need to use a resort-owned vehicle
- Accept after-hour deliveries
- Accept and log Lost and Found items
Customer Service:
- Act as a visible presence in guest areas and provide assistance, directions, and information to resort guests when required. Maintain a friendly and approachable attitude while enforcing resort policies.
Policy Enforcement:
- Enforce resort rules and regulations to ensure the safety of all guests and employees. Report violations and take appropriate actions to resolve disputes or prevent escalation.
Emergency Response:
- Respond to fire alarms, medical emergencies, and other critical incidents. Coordinate with emergency services (police, fire, ambulance) when required.
Report Writing:
- Maintain detailed logs and write comprehensive reports on all security incidents, noting important details such as time, location, and actions taken.
Collaboration:
- Work closely with resort management, maintenance, and housekeeping staff to identify and address potential safety hazards or security concerns.
Safety Checks:
- Perform routine inspections of resort facilities, ensuring that all safety protocols, such as fire exits, alarm systems, and emergency equipment, are functioning properly.
External Relationships
- Has regular contact with guests, housekeeping department, front office.
Internal Relationships
- Reports to Director of Safety & Security
Qualifications:
- Ability to remain calm and professional in high-pressure situations
- Strong communication skills (verbal and written)
- Physical fitness to perform patrolling duties and respond to incidents
Key Competencies:
- Attention to detail and vigilance
- Conflict resolution skills
- Professionalism and integrity
- Teamwork and collaboration
- Strong customer service orientation
Education/Experience Requirements
- High school diploma or equivalent
- Previous experience in security, law enforcement, or a similar role (preferred)
- Valid security officer license or certification (as required by the state or region)
- CPR and First Aid certification (preferred)
Physical Requirements
Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.
We are proud to be an EEO/AA employer M/F/D/V in the United States. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
