The Express Technician/Detailer is primarily responsible for performing the requested services including oil changes, tire rotations and maintenance, fluid checks, and inspecting vehicle for possible repairs needed and maintaining the highest level of customer service, satisfaction, and retention. Detailer responsibilities include prepping, cleaning, and reconditioning vehicles for the dealership and customers while maintaining the highest level of customer service, satisfaction, and retention.
ESSENTIAL DUTIES:
- Promptly greet customers at their vehicles upon arrival, communicate with the customer to determine the scope of work requested, and acknowledge customers who are waiting.
- Perform the 21-point vehicle maintenance inspection report thoroughly. Advise Service Advisor if services are recommended or if repairs are needed.
- Perform work as outlined on repair order with efficiency and accuracy in accordance with dealership and factory standards.
- Inform Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
- Perform oil changes and lubrication work and check all filters.
- Inspect all fluid levels of vehicle including, but not limited to: power steering, windshield washer, transmission, transaxle, engine oil, coolant, brake, clutch, t-case, front and rear differentials, and any fluids depending on vehicle type.
- Prep, clean, and recondition new and pre-owned vehicles per management and customer requests. This includes degreasing, washing, car preparation, vacuuming, cleaning, buffing, and waxing vehicles.
- Maintain adequate supplies of clean and dry towels.
- Ensure supplies are laundered as necessary.
- Wash lot vehicles with wash truck when assigned by Service Manager.
- Preform and prep car for sales.
- Work on lot when necessary for snow removal, keeping walkways, and entryways shoveled.
- Maintain trash pickup and removal from lot and property areas.
- Operate all equipment and handle chemicals in a safe manner, making sure all chemical bottles are marked appropriately.
