POSITION SUMMARY: The Finance Sales Clerk/Delivery Coordinator is primarily responsible for assisting Finance Administrators with financial documents for customers while maintaining the highest level of customer service, satisfaction, retention and delivering new and used vehicles to the customers using Ressler’s procedures. The Finance Sales Clerk/Delivery Coordinator will become Toyota certified while maintaining the highest level of customer service and satisfaction.
ESSENTIAL DUTIES:
- Maintain a thorough understanding of all financial documents provided in the finance office.
- Clearly present financial documents to customers for review and signatures.
- Review and proof signing of financial documents to ensure accurate completion.
- Send contracts to the banks for funding and follow up to ensure approval from financial sources on all finance deals.
- Establish and maintain good working relationships with several finance sources.
- Print 40 day temporary permits with appropriate lien holders.
- Must maintain control of cash, checks, and documentation until properly transferred to Accounting Office.
- Coordinate with Customer Experience Consultants for smooth customer transition to delivery.
- Assist Sales Managers as needed.
- Perform delivery presentation to all customers, including but not limited to: a service walk, a clean vehicle, a full tank of gas and ensuring that each customer understands their vehicle technology
- Obtain basic knowledge of automotive systems and thorough knowledge of prices, models, series, options, specifications, and other variations of the manufacturer’s products.
- Become brand certified by the end of quarter after hire date and maintain certification annually.
- Inspect vehicles prior to delivery.
BENEFITS:
- Health Insurance
- Vision Insurance
- Dental Insurance
- 401(k) and matching
- Health Savings Account (HSA)
- Life Insurance
- Paid Time Off
- Employee Discounts on vehicles and services across all of our stores!
