Quick Lube Service Advisor

Job Summary

We are seeking a dynamic and customer-focused Quick Lube Service Advisor to join our automotive service team. In this energetic role, you will serve as the vital link between customers and our service technicians, ensuring a smooth, efficient, and positive experience for every client. Your primary responsibility will be to assess vehicle needs, recommend appropriate services, and facilitate quick lube procedures while providing exceptional customer service. If you thrive in a fast-paced environment, possess strong mechanical knowledge, and enjoy helping customers maintain their vehicles’ performance, this is the perfect opportunity for you to accelerate your career in automotive service.

Duties

• Greet customers promptly and professionally, establishing rapport and understanding their vehicle concerns
• Conduct thorough vehicle inspections to identify necessary services such as oil changes, tire rotations, fluid top-offs, and basic maintenance
• Explain recommended services clearly and confidently, emphasizing benefits and value through upselling opportunities
• Utilize estimating software to prepare accurate service estimates and communicate options effectively to customers
• Coordinate with technicians to ensure timely completion of services while maintaining high-quality standards
• Manage cash handling transactions accurately and efficiently during the service process
• Document all work performed in the dealership’s service management system, including detailed descriptions of repairs and recommendations

Requirements

• Previous experience as a Service Advisor or in auto service management is highly preferred
• Mechanical knowledge of automotive systems including transmissions, brakes, suspension, air conditioning, diesel engines, shocks & struts, alignments, and tire services
• Strong customer service skills with excellent communication abilities to explain technical information clearly
• Ability to upsell additional services by identifying customer needs and explaining benefits effectively
• Dealership experience or collision repair background is a plus but not required
• Valid driver’s license with a clean driving record; ability to drive various vehicle types safely
• Basic understanding of automotive diagnostics and repair procedures is advantageous

Join us in delivering outstanding automotive care while building your career in a vibrant team environment! We value energetic professionals who are eager to grow their skills in auto service sales and customer relations. This paid position offers an exciting opportunity to develop your expertise while helping customers keep their vehicles running smoothly.