Configuration Management Manager

Principal Duties and Responsibilities:

• Design, implement and evolve the US ITAM program as mandated by executive management
• Design, implement and evolve an align ITAM Vision, Objectives and Roadmap and ensure alignment with company projects.
• Design, implement and evolve an aligned ITAM Operating Model including budget, stakeholders, roles, responsibilities and accountabilities.
• Design, implement and evolve a process to identify and track software ownership throughout the US.
• Design, implement and evolve a yearly compliance (awareness) training for all users of IT including an acknowledgement, provide yearly internal convention to inform all direct stakeholders.
• Design, implement and evolve ITAM controls on lifecycle processes.
• Comply with global SAM policies.
• Design, implement and evolve clear roles, accountabilities (RACI) and support for stakeholders.
• Design, implement and evolve a yearly advanced training for all IT staff (internal and external) including clear communication on penalties.

Master degree preferred in relevant field or Information Technology degree. Holds/willing to obtain relevant certifications in IT/legal/finance domain(s). More than 13 years of experience in ITAM and People Management or a combination of IT/ Legal/ Finance.

• ITIL certified
• Clear written and verbal skills
• 4 year degree
• 5 years of experience with ITSM/ITIL Processes, roles and responsibilities
• Must be able to work independently as well as work as part of a fast-moving team.
• Solid technical knowledge and experience in Information Technology.
• 5 years of experience with CMDB and Asset Management

Preferred:

• ServiceNow experience with CMDB and Asset
• Asset Management Experience

All your information will be kept confidential according to EEO guidelines.