At RIS, the CSR is the face of our organization. They will be responsible for answering the phones, taking detailed notes, opening support tickets, scheduling all appointments, and managing client expectations. The CSR routinely works with demanding clients and helps address their concerns with empathy and understanding.
The successful candidate will have experience working in a fast paced environment. The ability to successfully and accurately handle multiple projects and priorities is a must.
Experience in the IT sector is also important. As the CSR will spend a large amount of time on the phone, a pleasant and easily understood phone presence is required. Professionalism is also essential in this role. Preferential treatment will be given to those candidates with a background in project management, POS support and implementation, or who possess IT skills.
All your information will be kept confidential according to EEO guidelines.Job details are sourced from the employer's original posting.
Open job postingAbout the company
Retail Information Systems (RIS) provides cost-effective, highly configurable and scalable Point of Sale and Inventory Control software solutions. RIS Systems has been providing solutions for retailers for 22 years and currently supports over 800 customers comprising over 3,000 stores. RIS’ flagship product, Retail Pro, is one of the leading point of sale and inventory control systems on the market today for small to mid-sized retailers, scaling up to large chain stores. RIS provides a complete end-to-end solution for retail businesses, with product offerings including mobile POS, integrated e-commerce, multi-channel marketing solutions, in-store analytics for traffic counting and conversions, loss prevention, web based reporting and tools for vendor catalog and purchase order integration. In addition, RIS provides experienced in-house customization services.