The primary function of the Technical Support Representative - Level 2 (TSR2) position is to administer a variety of technical projects related to the setup, maintenance, and support of LuLaRoe BLESS software users. Duties for this position include but are not limited to the development of support resources (FAQs, How-To Articles, Knowledge Base, etc.), upkeep and administration of NMA’s customer relationship management systems (CRM), supported hardware troubleshooting, setup and integration of synchronous technologies and advising various NMA/LLR departments on general technology related items.
This position will also serve as a general technical support specialist during high call volume periods by taking incoming requests from various NMA/LLR stakeholders. The primary duties of this individual are performed in the Retail Success offices and occationally will have a shared responsibility to which may include on-call, evening, night, or weekend shifts.
Essential Duties and Responsibilities:
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
National Merchant Alliance was founded by brothers Scott and Shannon Maher in 2005 as a technology-focused payments company. NMA’s third party partnership model focused on non-proprietary technology, that gave merchants a choice of electronic payment provider while generating revenue for NMA’s developer partners. Through these many partnerships, NMA was able to gain valuable insight into the retail industry and point-of-sale systems. The company’s focus on transparent, win-win partnerships allowed it to grow in a competitive market, later becoming Retail Success. The future is bright for Retail Success and our family of companies. Most notably, a great new vertically integrated product that utilizes expertise and services from all of our companies is being deployed to a national user base of over 75,000 independent retailers. And, soon the companies will move to new headquarters in Overland Park, Kansas.