Are you Ready?
The Head Coach’s mission is to ensure the success of the store by hiring, training, and developing a high performing, customer-centric team who are brand passionate and love to win. As a luxury brand retailer, you ensure a premium consumer experience; and you create a ‘great place to work’ for all employees where contributions are valued and recognized. You are responsible for the achievement of all business metrics (sales, labour, staffing, expense management) for your store.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
People
Development & Team Building
- Elevate and hire top talent to ensure a winning team and create a best-in-class service & selling organization by developing and motivating a high-performance sales team
- Consistently building employee knowledge by engaging in continuous product training, action plans, and the effective delegation of tasks based on DORs.
- Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
- Provide strategies and opportunities for succession planning by conducting monthly one-on-one conversations with the leadership team and creating individual development plans for their continued growth.
Leadership and Communication
- Demonstrate superior communication and customer service skills by communicating successes, opportunities, and solutions to drive employee engagement
- Participate and is fully engaged in Conference Calls & Team Meetings.
- Maintain high level of personal integrity (e.g., adhering to company policy and procedures and best practices) and expects the same of their team.
Store Operations
- Oversee all daily operational procedures and ensure the successful operation of the store in all areas.
- Identify and execute efficiencies and best practices.
- Effectively schedule according to payroll, sales trends, & athlete performance to maximize opportunity.
- Ensure the team meets sales goals and key metrics: Sales, Conversion, UPT, ADT, Payroll, Secret Shop, Turnover, Staffing
- Ensure compliance in Loss Prevention and Health and Safety measures and hold teams accountable.
- Collaborates with the Business Planner to set goals that are specific, actionable, and based on established KPI’s.
Planning and Merchandising
- Oversee the Visual Merchandising team and ensure the merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times
- Deliver on the planning and execution of merchandise launches.
- Communicate qualitative and proactive feedback to the District VM Manager on products & visual merchandising to drive results
- Effective management of product flow from Back of House to floor
Minimum Qualifications
- Minimum of 3 years' experience in a retail leadership role with a focus in retail operations, budgeting, planning, customer service, sales and people leadership and management, with acute understanding of financials and reporting.
- Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer.
- Proficient in Microsoft Office products and retail business systems
- Self-motivated to build, grow, lead and manage high-performing teams, with strong coaching and mentoring abilities
- Ability to work weekends, evenings and holidays as needed.
We thank all applicants for your interest in this position however, only those candidates that meet our qualifications will be contacted for an interview.
