Title: Patient Relations Lead
Company: Retina Associates of Kentucky
Location: This position is in-person in Lexington, KY
Perks:
- Full Benefits Package - Medical, Vision, Dental and Life Insurance
- 401k + Employer Matching
- Paid Time Off and Paid Holidays
- Paid Maternity Leave
- Optical Education Reimbursement
- Competitive Base Pay
Hours:
- Full Time
- Our call center is open Monday-Friday from 7:30am-5:00pm EST. Your shifts will fall within those hours, and you may need to work a little earlier/later as needed.
We are looking for a Patient Relations Lead to join our growing contact center team. An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing patients that we provide unsurpassed care right from the start.
Primary Responsibilities
- Assist and act as liaison and operational support for the Patient Relations Supervisor; specifically, patient scheduling, education, communication, and problem solving
- Step into support supervisor team in times of need
- Provide positive guidance, education, and monitoring of staff on processes for patient scheduling
- Serve as a key resource via email, phone calls, chat for providing operational support to the Patient Relations team members and act as an excellent role model and customer service resource
- Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.
- Appropriately schedule patient appointments in NextGen based on physician preferences.
- Clearly and concisely document patient request and pertinent information via Electronic Medical Record (EMR) so that we can successfully respond to patient needs.
- Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
- Coordinates work efforts with other team members to achieve an efficient work flow within the office.
- Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.
- Perform other office duties as assigned by manager.
Required Skills & Experience
- High School Diploma or GED equivalent required
- Favorable result on background check required
- Must be able to provide proof of identity and right to work in the United States
- Minimum of 1-3 years related experience in a call center or as a receptionist preferred.
- Healthcare experience preferred.
- Prior experience with NextGen software or other EMR is preferred.
- Be helpful and courteous and display strong communication and interpersonal skills.
- Must be a well-organized team-player with great attention to detail.
- Motivated and dependable with a patient friendly personality.
- Demonstrates superior computer skills.
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
