We are looking for a first-level Customer Support Associate to provide superior software support to our clients. This is a full-time position.
Responsibilities:
Required Skills & Abilities
▪ Expertise in using 3D CAD systems (Inventor, SolidWorks, TENADO CAD, AutoCAD 3D, etc.)
▪ Excellent written and spoken German, and English skills.
▪ Enjoyment of problem-solving
▪ Experience in customer service
▪ The ability to communicate technically complex topics in an understandable manner through training and workshops.
▪ Familiarity with the operation, installation, and troubleshooting of Windows software.
Ideally, if you have some technical background, e.g., training as a technical draftsman or in wood/metalworking, mechanical engineering, or architecture.
Preferred skills and abilities:
All your information will be kept confidential according to EEO guidelines. If qualified, to complete your application you will be required to complete a behavioral and aptitude test to be sent out via email.
Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.
Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Founded in 2021, Revalize empowers manufacturing businesses to better design, model, develop, and sell—powering greater outcomes across the entire manufacturing value chain. Revalize leads with an AI-forward mindset—using technology as a catalyst, not a compass. We’re shaping the future of manufacturing technology with industry-leading CPQ, PLM, and design solutions that transform data into opportunity and accelerate the journey from idea to cash.  Revalize serves more than 16,000 global customers and is a portfolio company of TA Associates and Hg.