Technical Services Manager

We are seeking an experienced and technically competent Technical Services Manager to lead our Technical Services function, based in our Birmingham office.
The successful candidate will ideally have a strong technical background, preferably gained within a drawing or design office environment in the façade or wider construction sector. A demonstrable track record of effective team management and technical leadership is essential.
The Technical Department is structured across three core functions. While this role is specifically aligned to Technical Services, close collaboration with the wider department is critical to ensure a cohesive, professional and commercially focused approach across all activities.

Departmental Responsibilities

• Take overall responsibility for the Technical Services Department, with specific emphasis on delivering high-quality technical support to the business and its customers.

• Manage and develop a team of three technical staff members.

• Deliver outstanding technical support to customers, prospects, partners and internal colleagues.

• Provide effective technical support to the Sales and Marketing teams.

• Promote the company as the leading system supplier in the market.

• Prepare project-specific technical data, drawings, schedules and calculations to support the securing of new business.

• Ensure accurate, compliant and up-to-date technical information is provided at all times.

• Attend customer meetings, site visits and industry events as required.

• Liaise with Head Office to ensure system information remains accurate and aligned with group standards.

• Engage with industry watchdogs, trade associations and advisory bodies to maintain product relevance, compliance and competitive advantage.

• Provide cost-effective technical solutions while promoting quality assurance at all times.

• Report regularly to the Director of Technical Services on departmental workload and performance, including KPI measurement and reporting.

• Record daily activities accurately within Salesforce.

• Conduct regular training reviews, competency assessments and one-to-one development meetings with team members.

The successful candidate will:

• Have a technical background within façade, aluminium systems, or the construction industry.

• Demonstrate proven management experience, including leading and developing a technical team.

• Be fully computer literate, including proficiency in Microsoft Word, Excel and Outlook.

• Have experience using CAD software (2D essential; Revit and 3D modelling advantageous but not essential).

• Possess excellent written and verbal communication skills.

• Be confident communicating at all levels, from shop floor operatives to senior leadership and board level.

• Experience using Reynapro and/or Logikal software would be advantageous, but is not essential.