Duties and Responsibilities:
- Install new end-user workstations and perform adds, moves, and changes as needed.
- Install, configure, and support Microsoft Office productivity tools and vertical applications.
- Configure network access.
- Troubleshoot hardware, software, and network configurations.
- Train end users on the proper use of hardware and software.
- Communicate status and progress reports for ongoing projects.
- Enhance technical skills to support new systems and applications.
- Assist with project rollouts.
- Assist with the setup of IT systems for events.
- Other duties as assigned.
Safety Responsibilities and Requirements:
- Perform job responsibilities and operate equipment according to company safety and training programs.
- Report safety or hazard concerns to management.
- Report any on-the-job injury to management.
- Take personal responsibility for safety every day.
- QUALIFICATIONS / REQUIREMENTS / EXPERIENCE / EDUCATION
- At least two years of college study in IT or equivalent IT work experience.
- Knowledge of computer hardware identification, installation, and troubleshooting.
- Ability to provide end-user support for Microsoft Office and other software.
- Working knowledge of Microsoft Windows environments.
- Basic understanding of Windows Server operating systems.
- Basic understanding of computer networks, TCP/IP, and Wi-Fi.
- Ability to communicate concepts and details necessary to train end users.
- Ability to learn new systems, applications, and tools.
- Good written and verbal communication skills.
- Proven ability to interact effectively and positively with end users, staff, and guests.
- Ability to take initiative and work independently and as part of a team.
- Good organizational skills and the ability to accurately document work.
Mental Demands/ Physical Demands/ Environmental Factors:
- Ability to work under stress.
- Maintain a positive attitude while working with end users and guests.
- Occasional prolonged and irregular hours.
- Ability to lift and carry objects weighing 45 pounds or more.
- Periods of walking, standing, bending, and stooping.
Benefits:
- Medical, dental, vision and life insurance
- Paid vacation after 6 months
- Paid time off after 90 days: 10 holidays, 3 sick days and 3 personal days
- 401(k) with company match
- Flexible spending and health savings accounts
- LTD and STD
- Employee discounts: food, retail merchandise, boat rentals
- Golf privileges
