Operational Excellence Specialist EMEA (f/m/d)

Project Management & Oversight

• Maintain a structured overview of all ongoing and planned OET projects across EMEA.

• Independently manage selected projects from initiation to completion.

• Coordinate sub-projects and ensure alignment with strategic goals.

Training & Enablement

• Design and deliver training sessions on new applications and functionalities (e.g., ROCS).

• Support onboarding and upskilling of team members on digital tools and processes.

• Develop “Train the Trainer” concepts and training materials.

Stakeholder Engagement

• Organize and lead workshops with internal and external stakeholders.

• Prepare and present project updates and strategic presentations for executive audiences.

• Manage stakeholder relationships for specific projects, including C-Level and operational users.

Team Support & Leadership

• Provide organizational support to team members.

• Act as a contact point for the team in the absence of the Head of OET EMEA.

Process Improvement & Demand Management

• Capture and document process improvement demands.

• Create and manage tickets in Jira and align with regional OET teams and domain owners.

• Coordinate with other regional OET teams to ensure consistency.

Application Rollouts & Testing

• Lead rollout projects for applications such as ROCS, Wave BL, Wisor, etc.

• Conduct GAP analyses, gather country feedback, and define operational blueprints.

• Organize release note management and coordinate testing with country OETs.

• Provide partial testing support for general topics.

Operational KPI Monitoring & Analysis

• Set up and maintain and analyse dashboards for operational KPIs.

• Consolidate feedback and adapt reporting tools (e.g., carrier app dashboards).

Support Management

• Provide 2nd level support.

• Track support reporting and aim to reduce 2nd level workload.

Required Skills & Competencies

• Strong organizational skills with a structured and proactive working style.

• Excellent verbal and written communication skills.

• Confident public speaking and facilitation abilities.

• Professional proficiency in business English.

• High-level presentation skills.

Additional Requirements

• Willingness to work flexible hours to support cross-regional collaboration and meet project deadlines.

• Readiness to travel within the EMEA region for workshops, trainings, and project coordination.

Tools & Systems

• Microsoft Office Suite: Word, Excel, PowerPoint

• Project & Collaboration Tools: Jira

• Internal Systems: ROCS (basic functionality to be learned)