1. Strategy, Governance & Performance
- Be part of setting the global LSH vertical strategy and execution in your region for Air & Ocean, including annual planning for revenue, volume, and gross profit in line with agreed budgets.
- Drive vertical growth initiatives, including account penetration, capability development, and business improvement programs aligned with customer expectations.
- Act as the link between strategy and execution, translating strategic objectives into concrete initiatives, projects, and governance structures.
- Lead, coach, and develop Key Account Management and Business Development resources within the LSH vertical.
2. Business Development & Key Accounts
- Identify, develop, and manage high-potential and strategic global LSH customers, maintaining a robust sales pipeline.
- Personally engage and drive in strategic sales opportunities, customer negotiations, and executive-level meetings where required.
- Provide commercial and analytical input during tender and RFQ/RFP processes, including historic volume, rate, and profitability analysis.
- Represent the LSH vertical in customer meetings, industry events, and relevant external forums.
- Act as single point of escalation for key LSH customers, ensuring service quality, customer satisfaction, and rapid issue resolution.
3. Quality & Compliance
- Ensure quality governance and regulatory compliance across the LSH vertical within Air & Ocean within your region.
- Ensure adherence to relevant LSH industry standards and customer requirements (e.g. GDP, GxP, temperature-controlled logistics, validation, audit readiness).
- Translate regulatory and customer requirements into standardized operational frameworks, controls, and KPIs across the global network.
- Work closely with Quality, Operations, Product, and Sales to ensure customer solutions, contracts, and service commitments are fully compliant and risk-assessed.
- Act as senior escalation point for quality deviations, audits, and compliance-related customer issues, ensuring structured root-cause analysis and corrective actions.
- Drive continuous improvement initiatives to enhance compliance maturity, service quality, and risk management across LSH supply chains.
4. Internal Alignment & Network Engagement
- Work closely with Global, Regional, and Country Sales leadership to ensure consistent vertical strategy execution across regions.
- Build strong cross-functional collaboration with Product, Operations, Pricing, Tender Management, and other Business Units.
- Drive internal awareness of LSH capabilities through structured communication, training, and best-practice sharing.
- Ensure alignment between customer commitments and operational capabilities across the global network.
Experience & Capabilities
- Proven senior experience in freight forwarding or logistics, with a strong focus on Life Sciences & Healthcare and global customer management.
- Demonstrated ability to lead strategic growth initiatives, manage senior stakeholders, and develop high-performing commercial teams.
- Strong understanding of value creation in logistics, including cost-to-serve, productivity, total cost of ownership, and inventory considerations.
- Hands-on experience with tender management, solution design, and complex deal execution.
- Excellent communication, negotiation, and stakeholder management skills in an international environment.
- Analytical, structured, and execution-oriented, with the ability to operate independently in a complex matrix organization.
- Fluent in English; additional languages are an advantage.
