- Win, retain, and develop C & above customers, with a strong focus on Reefer business in the Mediterranean region, through proactive hunting and relationship management.
- Develop a strong and constantly refreshed pipeline of opportunities, particularly within the Reefer segment, maintained and reported via the company CRM (“Sugar CRM”), following corporate SOPs.
- Conduct face-to-face sales meetings with prospects and customers across the Mediterranean region, aligned with the schedule and strategy defined by Inside Sales and management.
- Assess prospective accounts for profitability, strategic relevance, Reefer potential, and fit within Rhenus Air & Ocean objectives.
- Build rapport and trust with customers by understanding their business needs, cold chain requirements, seasonal flows, cargo characteristics, and challenges related to refrigerated transport.
- Act as a subject-matter expert in Reefer logistics, providing customers with tailored solutions and demonstrating strong knowledge of refrigerated container operations, temperature-controlled cargo and associated requirements.
- Identify and develop new business opportunities within Reefer trades and Mediterranean markets, including import and export flows.
- Collaborate with internal stakeholders (Product Teams, Station Management, Key Account Management) to ensure customer satisfaction and smooth onboarding of Reefer customers.
- Develop and implement strategies and tactics to meet and exceed sales and gross profit targets, with a particular focus on growing the Reefer portfolio.
Monitor customer activity, including shipment volumes, lost clients, retention measures and Reefer volumes and market opportunities.
- Requires a minimum of 1–3 years of field sales experience in freight forwarding, preferably with proven experience in Reefer / temperature-controlled logistics, or at least two years of relevant operational experience.
- Proven expertise in Reefer ocean freight and refrigerated container logistics, with a strong understanding of Reefer equipment, temperature-controlled cargo, operational requirements and market dynamics.
- Strong knowledge of Mediterranean Reefer trades and markets, including import/export flows and the main industries and cargo segments requiring temperature-controlled transportation.
- Good working knowledge of freight forwarding services, particularly Ocean Freight (import & export), Reefer, consolidation and multimodal solutions. Demonstrated competence in conflict management, decision making and strategic planning.
- Strong hunter mentality, excellent communication and interpersonal skills, and outstanding negotiation skills.
- Ability to think outside the box, with an entrepreneurial and commercially driven mindset.
- Strong work ethic and integrity.
- Native Spanish, fluent written and spoken English, and willingness to travel extensively within the Mediterranean region.
