The Inside Sales Team lead will Implement the sales strategies defined at country / regional level to retain existing customers, drive business growth, increase revenue, and enhance the overall effectiveness of the Customer Service Department.
- Lead, coach, and develop team members, including onboarding and training new employees within the Customer Retention and Customer Service functions.
- Foster a customer-centric culture focused on service excellence, customer satisfaction, and long-term client relationships.
- Monitor performance, identify improvement opportunities, and support the achievement of commercial and operational objectives.
- Plan, coordinate, and oversee sales campaigns, monitoring performance through KPIs and providing actionable insights to support business growth.
- Optimize team workload distribution and resource allocation to ensure operational efficiency and achievement of sales objectives.
- Contribute to pipeline generation initiatives and customer retention programs, supporting sustainable revenue growth.
- Act as the main administrator and subject matter expert for CRM platforms and internal sales management tools, ensuring data quality and process compliance.
- Develop and expand relationships with strategic Inside Sales accounts, identifying opportunities for growth and increased customer value.
- Ensure consistent implementation of regional sales directives, corporate guidelines, and company policies.
- Serve as a key user, trainer, and change ambassador for new systems, processes, and digital tools, supporting successful adoption across the organization.
- Support departmental budgeting and forecasting processes through data analysis and business insights.
- Promote a strong culture of compliance by implementing and monitoring the required controls, procedures, and policies in line with corporate governance standards.
