Reefer Operations

Act as the main operational point of contact for key Reefer customers, ensuring a high level of service and the best possible customer experience throughout the shipment process.

Maintain proactive and continuous communication with key customers, keeping them fully informed and up to date on bookings, schedules, shipment status, delays, incidents and any relevant operational changes.

Understand and anticipate customers’ specific Reefer requirements, ensuring that temperature, handling, equipment and delivery conditions are correctly managed.

Coordinate the end-to-end operational process with shipping lines, origin offices, suppliers, carriers and internal departments, ensuring smooth execution of shipments.

Monitor shipments closely and proactively identify potential delays, operational risks or issues, taking corrective action before they impact the customer whenever possible.

Manage and resolve operational incidents, providing customers with timely solutions and clear communication, and escalating critical matters when required.

Ensure that agreed service levels, operational conditions and customer requirements are consistently met.

Review and control shipping documentation, operational costs and additional charges, ensuring accurate registration and invoicing.

Coordinate customs clearance, inland transportation and final delivery, ensuring an efficient and seamless flow of the Reefer cargo.

Build and maintain strong relationships with key Reefer customers, contributing to customer retention, satisfaction and long-term business development.

Ensure compliance with Rhenus procedures, internal controls and applicable regulations for temperature-controlled cargo.