Ocean Freight Pricing & Commercial Support
- Prepare competitive quotations for FCL and LCL shipments, ensuring accurate pricing and commercially viable solutions.
- Work closely with Sales to support spot quotations, tenders and key account opportunities.
- Monitor freight rates, local charges, market conditions and carrier availability to maintain competitive pricing.
- Support local rate negotiations and collaborate with the Cluster Product Manager on procurement and carrier strategies.
Shipment Management & Operations
- Manage Ocean Freight shipments end-to-end, from booking confirmation to final delivery and file closure.
- Coordinate with shipping lines, carriers, trucking and rail providers, terminals and customs partners.
- Ensure accurate shipment documentation, operational data and timely invoicing.
- Proactively monitor shipments, resolve operational issues and keep customers informed throughout the process.
- Support customer claims and ensure effective resolution of service-related issues.
Profitability & Performance
- Monitor shipment costs, margins and profitability, identifying opportunities for improvement.
- Track quotation success rates, conversion ratios and other key performance indicators.
- Analyse pricing trends and operational performance to support more competitive and profitable solutions.
- Identify opportunities to improve processes, service quality and customer satisfaction.
Customer & Stakeholder Collaboration
- Build strong working relationships with customers, carriers and local service providers.
- Collaborate with Sales, Product and Operations teams to ensure a smooth transition from quotation to shipment execution.
- Share market insights and recommendations to support business development and continuous improvement.
- At least 5 years of experience in Ocean Freight forwarding, ideally combining pricing, operations or product management responsibilities.
- Strong knowledge of FCL and LCL shipments, carrier structures, freight rates and local logistics costs.
- Experience preparing quotations, coordinating shipments and working with shipping lines and transport providers.
- A commercial mindset with a strong focus on profitability, service quality and customer satisfaction.
- Strong analytical, problem-solving and negotiation skills.
- Ability to work independently, prioritize effectively and manage multiple requests in a dynamic environment.
- Excellent communication and stakeholder management skills.
- Fluency in both German (C1 or native) and English is required, with strong written and verbal communication skills in both languages.
