At Rhenus, every role makes a difference, and our UK Transport Customer Solutions Operators are no exception. Acting as the link between our drivers, customers and operational teams, you'll play a vital role in delivering reliable service while keeping safety, efficiency and compliance at the forefront. If you enjoy taking ownership, solving problems and making a positive impact every day, you'll find plenty of opportunities to grow and succeed with us.
You Make Things Happen
At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.
Recognised as a Top Employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.
The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference.
#empoweredbyyou
Main duties: to include, but not limited to:
- Create efficient daily and weekly transport plans for company vehicles and subcontractors
- Allocate drivers, vehicles, and routes in line with customer requirements and operational constraints
- Monitor live progress and adjust plans proactively to manage delays, breakdowns, or
- customer changes
- Ensure optimal vehicle fill, route efficiency, and cost control
- Act as the main point of contact for drivers during shifts
- Communicate clear instructions, updates, and expectations
- Liaise with warehouse, customer service, and external partners to ensure smooth loading and
- delivery
- Ensure all plans comply with UK Working Time Directive, and O‑Licence requirements
- Monitor driver infringements and support corrective actions
- Maintain accurate records for audits and internal reporting
- Support the Transport Manager with incident reporting and investigations
- Provide timely updates to customers on delivery status, delays, or issues
- Build strong working relationships with key customer contacts
- Ensure service levels are met and exceeded wherever possible
- Use TMS/telematics systems to plan, track, and update transport activity
- Maintain accurate data for KPI reporting (OTIF, utilisation, empty running, etc.)
- Support cost control through efficient planning and reduction of waste
Key Competencies
- Experience in transport planning within UK road freight
- Strong knowledge of Drivers’ Hours, WTD, and general transport compliance
- Ability to work under pressure and make quick, informed decisions
- Excellent communication skills with drivers, customers, and internal teams
- Competent with transport planning systems, telematics, and Microsoft Office
- Strong geographical knowledge of the UK road network
- Experience with pallet networks, groupage, full loads, or multi‑drop operations
- Calm, organised, and solutions‑focused
- Confident decision‑maker with strong attention to detail
- Fair, consistent, and able to build trust with drivers
- Commercially aware and cost‑conscious
- Proactive, adaptable, and able to manage competing priorities
Skills and Experience
- Advanced Excel skills
- Good communication skills
- Min 1 year experience in planning UK domestic trips
Qualifications
- GCSE Maths and English Grade 4 and above (or equivalent)
