Sales Support

What you’ll be doing

• Check Tariff or/and coordinate with Local pricing/procurement/Overseas offices/agents to obtain relevant rates;

• Preparation of quotations based on the instructions given by the sales and timely submission to sales/ customers;

• Follow up on quotation with Customer (existing Customer) or Sales (new Customer) to get indication or feedback, and working in Ticketing System;

• Provide the pricing/ procurement team with a detailed feedback from customers;

• Prepare Job Instruction Form/ Customer SOP and cost summary, and handover to operations;

• Assist Sales or coordinate with Operation staff to update customers’ reports if required;

• Handle escalation from Operations for differences on actual overseas invoices vs cost summary;

• Handle escalation from Operations on Commercial items covered on the Quotation;

• Use of software solutions such as Ticketing System as well as Tariff / Rate Tools;

• Ad hoc task assigned

What skills & experience you’ll bring to us

• Must have at least 3 years’ experience in marketing, freight forwarding business or related fields.

• With 3 years' experience or more as Sales Support in freight forwarding (A&O)

• Computer literate.

• Excellent attention to detail.

• Strong communication skills, both verbal and written.

• Ability to manage workloads effectively and meet deadlines.

• Good team player.

• Possess a positive customer-oriented mind set.