Key Responsibilities
Front Desk & Reception Management
- Manage and oversee the main reception area, ensuring it remains organized, presentable, and welcoming at all times.
- Greet visitors, clients, and employees in a courteous and professional manner.
- Maintain visitor records and ensure proper entry and exit procedures are followed as per company policy.
- Issue visitor passes and coordinate with concerned departments for guest approvals.
Visitor Handling & Coordination
- Inform employees of visitor arrivals and coordinate meeting arrangements when required.
- Assist guests with basic information regarding office location, meeting rooms, or directions.
- Ensure smooth movement of visitors within the premises in line with security and administrative protocols.
Courier & Mail Management
- Coordinate and manage incoming and outgoing couriers at the main gate.
- Maintain courier registers/logs and ensure proper acknowledgment from concerned departments.
- Coordinate with security personnel for smooth courier entry and dispatch.
- Ensure timely distribution of courier packages and official documents to relevant stakeholders.
Administrative Support
- Handle incoming calls at the reception and direct them to the appropriate departments.
- Maintain reception registers, logs, and documentation related to visitors and courier movement.
- Coordinate with security and housekeeping teams to ensure reception and lobby areas are maintained.
Compliance & Security
- Ensure adherence to entry and exit procedures, courier handling protocols, and company policies.
- Report any irregularities or security concerns observed at the reception area to the Admin Head.
Key Skills & Competencies
- Good communication and interpersonal skills
- Professional appearance and demeanor
- Basic computer knowledge (MS Office, email handling)
- Ability to multitask and stay organized
- Strong coordination and customer service orientation
Qualification & Experience
- Graduate in any discipline preferred
- 1–3 years of experience in reception/front desk or customer-facing role preferred
