Review and process import documentation, including MAWBs/HAWBs, commercial invoices, packing lists, arrival notices, and other required shipping documents.
Coordinate with customers, airlines, ground handling agents, customs brokers, truckers, warehouses, overseas agents, and origin offices to ensure timely clearance, cargo release, and delivery.
Ensure required shipment information and documentation is provided for U.S. air import and customs processes, including applicable advance cargo reporting requirements.
Track shipments throughout the transportation cycle, proactively communicate status updates, and resolve flight delays, documentation issues, customs holds, discrepancies, and service exceptions.
Prepare and distribute arrival notices and required documentation to customers, customs brokers, consignees, and other parties.
Monitor airline and terminal storage deadlines, cargo availability, and potential storage and other accessorial charges.
Maintain complete and accurate shipment files within the freight forwarding/TMS system in accordance with company standards.
Review airline and vendor invoices, reconcile shipment costs, and ensure accurate and timely customer billing.
Support quotations, rate requests, and commercial activities as required.
Coordinate cross-trade shipments and collaborate with Rhenus offices and partners globally.
Work closely with Sales, Finance, and Operations to ensure a seamless customer experience.
What You Bring:
2+ years of hands-on air freight forwarding experience, with a strong focus on import operations.
Demonstrated experience independently coordinating air import shipments from pre-alert through final delivery.
Strong knowledge of Master and House Air Waybills (MAWB/HAWB), arrival notices, import documentation, cargo release processes, Incoterms, and international air shipping procedures.
Knowledge of U.S. air import requirements, customs clearance processes, and applicable advance cargo reporting requirements.
Experience coordinating with customs brokers, airlines, ground handling agents, overseas agents, truckers, and warehouses.
Understanding of airline and terminal storage charges, cargo availability deadlines, and other air import-related accessorial charges.
Experience with time-critical shipments, cross-trade shipments, and international agent coordination is an asset.
Dangerous Goods (DG) certification or experience handling hazardous air cargo under IATA requirements is an asset.
Experience using freight forwarding/TMS platforms; CargoWise experience is an asset.
Excellent communication and customer service skills, with the ability to build strong relationships across internal and external stakeholders.
Strong organizational and time management skills, with the ability to prioritize multiple shipments in a fast-paced environment.
Exceptional attention to detail and accuracy, particularly when preparing shipping documentation and managing operational records.
Attention to Detail and Accuracy a must: Strong attention to detail required for documentation and day-to-day tasks.
A proactive, team-oriented mindset with strong problem-solving skills and a commitment to delivering exceptional customer service.
Job details are sourced from the employer's original posting.
