Key Responsibility Areas:
- Manage the change process with your business units
- Monitor and optimize utilization and performance of all resources
- Ensure the effective running and co-ordination of the operational functions within the branch and region
- Prepare contingency plans in cases of operating system failure on Parcel Perfect
- Compile weekly / monthly billing reports on sales accounts and the exact amount of business and potential business generated by these accounts
- Manage the Profit and Loss of the branch and region
- Investigate and implement ways in which to reduce costs and increase margins
- Maximise customer satisfaction
- Liaise with sales staff regarding new client’s requirements and the effectiveness of these calls
- Negotiate and implement agreements with approves service providers
Knowledge & Experience:
- Matric or Senior Certificate equivalent
- An appropriate tertiary qualification (Degree or National Diploma). Additional qualifications in the field of supply chain management, freight forwarding, or operations management would be preferable
- 10 years’ experience within the Logistics and Supply Chain Industry – Customs Clearing knowledge preferable
- Experience in leading managers and multi skilled teams
- Superior communication skills, both written and verbal
- Computer Literate with good Excel, Outlook, Word, and PowerPoint skills
Skills & Attributes:
- Leadership skills with the enthusiasm to develop the team members
- Strong focus on continuous improvement
- Ability to solve problems
- Client centric focus
- The ability to handle conflict resolution
- Level-headed, flexible and the ability to adapt to a changing environment / situations
- Tenacity: Staying with a position or plan of action until the desired objective is obtained
