Strategic Account Manager

Key responsibility
• Account Management: Manage and oversee a portfolio of key customer accounts, ensuring their needs are met and expectations exceeded.

• Relationship Building: Establish and maintain consultative relationships with business and executive levels of leadership within assigned accounts, becoming trusted advisors and strategic partners.

• Strategic Planning: Develop and execute strategic plans tailored to each assigned account, identifying opportunities for growth and expansion.

• New Program Development: Drive the development and implementation of new strategic programs aimed at increasing growth and enhancing the overall relationship with key selected accounts.

• Cross-Functional Collaboration: Collaborate with internal teams such as sales, marketing, and product development to align strategies and ensure seamless execution of initiatives and serve as a point of escalation for other members of the Account Management team.

• Revenue Growth: Achieve organic growth targets for assigned accounts through collaboration and support of re-attestation, confirmation, and additional lines of business growth programs.

• New Business: Support new business targets through identification of upsell opportunities within assigned accounts.

• Customer Advocacy: Serve as the primary advocate for assigned accounts within the organization, ensuring their voice is heard and their needs are addressed.

• Performance Tracking: Monitor and analyze solution key performance metrics to evaluate success and make data-driven decisions to optimize strategies.

• Market Insights: Stay abreast of industry trends, market dynamics, and competitor activities to identify opportunities and mitigate risks.

• Customer Satisfaction: Ensure a high level of customer satisfaction by proactively addressing issues, resolving conflicts, and delivering exceptional service.

Job requirements

•Business-level communication skills in both Japanese and English.

• Minimum 5 - 8 years relevant working experience in Logistics or Freight Forwarding industry.

• Bachelor’s degree in business administration, Supply Chain Management, Logistics, or a related field.

• Proven track record of successfully managing and growing key accounts in the APAC region, with a strong understanding of regional market dynamics and customer need.

• Strong strategic planning and analytical skills, with the ability to develop and execute account plans to drive revenue growth and achieve business objectives.

• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders at all levels of client organizations.

• Experience working in a fast-paced, dynamic environment with a high degree of autonomy and accountability for achieving sales targets and KPIs.

• Knowledge of logistics and supply chain management processes, including freight forwarding, customs regulations, and transportation modes, to effectively address client requirements.

• Willingness to travel within the APAC region as needed to meet with clients, attend industry events, and collaborate with internal teams to drive business success.