Customer Solutions Advisor

We are recruiting for a Customer Solutions Advisor. The Customer Solutions Advisor is the bridge  between customers and the operational engine of a business. Their purpose is to ensure customers receive accurate information, timely solutions, and a consistently positive experience, while also protecting the business through strong process discipline.

At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success.  We value practical  solutions and quick decisions, empowering you to take ownership and make a difference.

Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.

The future isn’t just built by the company – it’s shaped by each of us, working together.  Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference.

#empoweredbyyou

Main duties:

• Develop an understanding of Rhenus products, services, and basic logistics processes.

• Handle inbound customer queries via phone, email, or portals

• Process orders, amendments, and cancellations

• Provide clear, accurate updates on orders, deliveries, or service issues

• Monitor order progress and flag risks early

• Manage expectations professionally and proactively

• Build trust through consistent, solution-focused communication

• Investigate service failures, delays, or discrepancies

• Liaise with operations, warehouse, transport, and planning teams

• Identify root causes and propose corrective actions

• Escalate issues appropriately when needed

• Maintain accurate customer records and system updates

• Ensure documentation is complete and compliant

What you bring:

• Strong attention to detail and a careful approach to data entry.

• A friendly, helpful attitude when dealing with customers and colleagues.

• Empathy and professionalism

• Reliability, punctuality, and a commitment to completing tasks on time.

• Clear communication skills

• An interest in logistics, customer service, and developing professional skills.

• Strong Word and Excel skills.

• Math’s and English GCSE