Shift Pattern: Monday to Friday, 06:00 - 14:00 (37.5 hours a week)
Responsibilites:
- Provide administrative support to warehouse operations, ensuring all paperwork and system records are accurate and up to date
- Create, process, and file delivery notes, goods-in records, pick lists, and dispatch documentation
- Maintain accurate records for inbound, outbound, and returned goods
- Support shift managers and supervisors with daily operational reporting.·
- Update and maintain Warehouse Management System (WMS) data, including receipts, movements, adjustments, and despatches
- Investigate and resolve stock discrepancies in line with agreed procedures
- Assist with cycle counts and full stock takes, including reporting variances
- Ensure data accuracy to meet customer and audit requirements
- Act as a key point of contact operationally for customer queries relating to orders, stock, and deliveries, supporting the customer service team with responses
- Provide timely and accurate information to customers in line with service level agreements (SLAs)
- Escalate issues or risks that may impact service or accuracy.
- Liaise with transport providers and internal planning teams to support booking, despatch, and delivery activities
- Ensure all despatch documentation is completed accurately and on time
- Support proof of delivery (POD) tracking and query resolution.
- Ensure all documentation is completed in line with company procedures, customer requirements, and legal obligations
- Support compliance with Health & Safety, and quality standards
- Always maintain audit-ready records.
- Accuracy of system data and documentation
- Timeliness of order and stock updates
- Stock variance and investigation closure
- Customer service responsiveness and quality
- Strong attention to detail and accuracy
- Good organisational and time management skills
- Ability to prioritise tasks in a fast-paced environment
- Confident communicator, both written and verbal
- Strong IT skills, including Microsoft Excel and warehouse systems
- Problem-solving mindset with a proactive approach
Skills & Knowledge:
- Previous experience in a warehouse, logistics, or 3PL environment (preferred)
- Understanding of warehouse processes including goods-in, picking, packing, and despatch
- Experience using a Warehouse Management System (WMS) is highly desirable
- Familiarity with KPIs, SLAs, and customer-focused operations
- GCSEs (or equivalent) in English and Maths
- Additional qualifications in logistics, administration, or supply chain (desirable).
- Reliable and dependable
- Team player with a flexible attitude
- Calm under pressure
- Professional and customer focused.
