Pharmacy Technician

Essential Functions:

• Provides courteous, professional customer service to patients in person and by telephone; receives requests, responds to general inquiries, and routes clinical questions to the pharmacist.
• Maintains patient confidentiality and handles protected health information in compliance with HIPAA, South Carolina Board of Pharmacy regulations, and FQHC policies.
• Assists the pharmacist in the non-clinical preparation and dispensing of prescription medications under direct supervision, in accordance with South Carolina law.
• Performs technical functions related to prescription processing, including:
  1. Receiving written, electronic, and pharmacist-authorized verbal prescriptions
  2. Entering prescription and patient demographic information into the pharmacy system
  3. Documenting drug allergies and relevant non-clinical patient information
• Prepares prescriptions for pharmacist verification by:
  1. Selecting appropriate medications and devices from available stock
  2. Counting, measuring, or packaging medications
  3. Placing medications in suitable containers
  4. Generating and affixing accurate prescription labels
• Accepts refill requests from patients and processes them in accordance with pharmacy policy and pharmacist authorization.
• Receives, verifies, and stocks pharmaceutical inventory, including legend drugs and devices; ensures proper storage, rotation, and security of medications.
• Conducts routine inspections for expired, damaged, or recalled medications and removes them from active inventory per facility and regulatory requirements.
• Assists with 340B pharmacy operations, including inventory management and documentation, as permitted within the technician's scope and under pharmacist oversight.
• Processes prescription sales transactions only after the pharmacist has personally offered and/or provided required patient counseling, in compliance with South Carolina law.
• Collects prescription payments and assists with daily cash handling, reconciliation, and audit documentation.
• Processes returned medications, credits, and disposal of expired (done via pharmalink) or unusable products according to facility policies and applicable regulations.
• Assists with patient assistance programs, medication access initiatives, and other non-clinical administrative support activities.
• Supports a safe and compliant pharmacy environment by assisting with equipment maintenance, security procedures, and housekeeping to maintain clean, orderly work areas.
• Performs other duties as assigned that are consistent with the South Carolina pharmacy technician's scope of practice and support the mission of RHS.

• Ability to interact effectively and professionally with patients, family members, caregivers, community partners, and interdisciplinary health center staff in a culturally competent manner.
• Strong communication and customer service skills, with the ability to handle sensitive information and maintain patient confidentiality in compliance with HIPAA.
• Demonstrated ability to perform the technical and administrative duties associated with pharmacy and medical office operations, including attention to detail and adherence to established policies and procedures.
• Proficiency in basic mathematical functions required for pharmacy operations, including accurate counting, measuring, dosage calculations, inventory reconciliation, and cash handling.
• Ability to accurately handle cash receipts, process payments, and assist with daily reconciliation; must be eligible for bonding in accordance with facility policy.
• Working knowledge of pharmacy workflow, prescription processing, and inventory management.
• Ability to use pharmacy management systems and standard office software efficiently and accurately.
• Strong organizational skills with the ability to manage multiple tasks, prioritize workload, and function effectively in a fast-paced environment.
• Ability to work collaboratively as part of a healthcare team and follow direction from a licensed pharmacist.
• Knowledge of compliance with applicable state and federal regulations, including South Carolina Board of Pharmacy requirements.

Education