Reservations Assistant

This job posting is for two contract positions: 1x winter seasonal and 1 x year-round

Job Description 

Location: Niseko, Japan

Reports to: Sales & Reservations Executive
Contract Term: Seasonal: 1st October - 31st April, 2027 | Full-time, fixed-term
Year-round: 1st October | Full-time, 1-year fixed-term (with scope to extend)
Salary: ¥1,850 starting

About Us

Rhythm is about creating epic experiences for our customers, which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation, adventure, and balance. Working at Rhythm is more than a job, it's an experience you will have forever.

The Role

The Reservations Assistant is responsible for providing prompt, accurate, and professional booking support to customers and agents. The role manages incoming enquiries, booking amendments, reservation administration, and day-to-day customer-service tasks, ensuring a smooth booking experience from enquiry through to confirmation.

The role works closely with the Sales & Reservations Executive, Partnership Coordinator, and Accounts & Invoices Operator.

Key Responsibilities and Duties:

• Field and coordinate general inquiries from customers and agents.
• Assist and advise customers on our products and services to meet their needs.
• Manage all reservation-related administration.
• Support the accounting and invoicing process for bookings.
• Deliver clear, accurate, and professional communication to customers and agents throughout the booking process.
• Perform other related duties as assigned
  

What you need to succeed:

• Strong problem-solving and initiative.
• Excellent communication and interpersonal abilities.
• Strong attention to detail and organizational skills.
• Fluent Japanese, conversational level of English.
• Ability to multitask and prioritize tasks effectively.
• Computer proficiency and tech-savvy
• Familiarity with Niseko, Hakuba, and Furano resort areas is a plus.
  

The Perks and Benefits 

As a Rhythm employee, you’ll experience the same legendary hospitality we extend to our guests. We’re passionate about looking after our crew, and here are just a few of the perks you’ll enjoy when you join our team:

• Live, Work, and Play in Paradise: Immerse yourself in one of the world’s top mountain resorts.
• Work with a Legendary Crew: Join a team that’s passionate, fun-loving, and deeply connected to the industry.
• Subsidized Staff Accommodation: Affordable housing options and housing assistance to help you settle in.
• Epic Social Scene: From team ride days and department dinners to staff parties, events, and day trips, our social calendar is packed with opportunities to connect and unwind.
• Wellness and Lifestyle Benefits: Access the Rhythm Wellness program, enjoy free snowsports or bike demos, and take advantage of generous store discounts for you, your friends, and your family.

At Rhythm, we work hard, but we play even harder. If you know anyone who’s worked with us before, they’ll tell you this isn’t just a job- it’s an experience of a lifetime. Our fun, supportive culture is the heart of everything we do because people like you make Rhythm what it is.

Ready to join?

If you have the skills, the flair, and the stoke (enthusiasm) to share, we want to hear from you! Your passion for adventure and alignment with our core values could be the perfect fit for an unforgettable experience.

If you have any specific questions or require further clarification, please don't hesitate to reach out.