General Summary: Coordinates activities of dining room employees engaged in providing courteous and rapid service to diners by performing the following duties:
Essential Duties & Responsibilities:
- Responsible for greeting and seating all guests using the standard Rib Crib greeting, “Hi, Welcome to Rib Crib” and proceeding to use the six steps of service.
- Presents menu, answers questions, suggestively sells menu items using “sizzle words”, and answers questions regarding food and service.
- Answers phone calls by the third ring, determines the nature of the call and directs calls to appropriate persons. Takes call-in orders and answers catering questions when necessary.
- Records guests’ orders on check.
- Relays order to kitchen and serves courses from kitchen.
- Prepares and suggests drinks, desserts, and stocks service bars as determined by establishment’s size and practices.
- Observes guests’ dining experiences and is able to respond to any additional requests and to determine when a meal has been completed.
- Totals bill and accepts payment or refers patron to Cashier.
- Clears and resets counters or tables at conclusion of each meal and shift.
- Demonstrates a willingness to assume any responsibility or perform any task (“shift to assist”) regardless of nature to demonstrate that teamwork is part of the operating culture. All other duties as assigned.
