Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
OVERVIEW
The Events & CRM Coordinator plays a key role in supporting the execution of the Maison's client engagement strategy across UAE & KSA. Working closely with the Events & CRM Manager Middle East, this is a vital role by bringing the Maison's vision to life through elevated client experience, fostering client relationship, and boutique activations.
KEY RESPONSIBILITIES
CRM & Client Experience
- Support in developing and executing monthly CRM campaigns aligned with business priorities and commercial objectives
- Support boutiques in organizing personalized client experiences, personalized private appointments
- Create seasonal product catalogues tailored to each market’s assortment, as well as bespoke catalogues upon boutique request
- Consolidate and report monthly Bloom KPIs, ensuring accurate tracking and timely updates
- Extract monthly client birthday lists and coordinate with boutiques to ensure client treatments are executed on time
- Manage CRM data and perform client reassignment when needed
Events
- Coordinate and execute all events and activations, both in-store and external, ensuring seamless delivery
- Support in sourcing and managing suppliers, vendors, venues, and talent while adhering to budget allocations and Maison standards
- Liaise with HQ (CRM, VM, Events teams) to obtain event approvals and ensure alignment with global guidelines
- Oversee all operational requirement for the event, including permit, logistics, supplier deliveries, and store set-up
- Capture event content and prepare comprehensive post-event reports, including qualitative feedback and performance results
PR Coordination
- Liaise with the PR agency on sample requests for editorial shoots with partners
- Collect and consolidate monthly PR performance reports for regional reporting
- Coordinate with the Merchandising team to identify key investment pieces for each collection and share relevant assortment with the PR agency for press sample selection
Business Development
- Conduct monthly competitor benchmarking across marketing: CRM initiatives, client experiences, events, and media activities
- Perform regular market research on competitor brands and identify regional trends and best practices
Administration
- Raise and monitor IT support tickets, ensuring timely resolution of system-related issues
- Coordinate the setup of new boutiques on ViewApp and Rendez-vous platforms
- Manage user access requests for new joiners and coordinate access modifications or extensions across relevant retail systems
- Manage vendor creation, purchase orders (POs), amendments, and extensions
- Coordinate invoice submission and follow up on payment status with Finance
- Maintain organized records of all A&P invoices
PERSON SPECIFICATION:
- Bachelor’s Degree in Business Administration, Marketing, Communications, Design, or a related field.)
- Interest in Fashion, passionate about luxury experiences, and has an eye for product
- Strong organizational skills and high creativity
- Ability to work autonomously, with a high level of responsibility and accountability
- Effective communication and presentation skills
- Self-motivated, driven individual
- Proficiency in MS Office Suite (Word, Powerpoint, Excel, etc.)
- Arabic language is a plus
At Chloé, we are committed to promoting employment that is inclusive and respects diversity. Our workplace fosters a sense of community, encourages creativity and initiative within our House.
#Richemont #WeCraftTheFuture
