The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
HOW YOU WILL MAKE AN IMPACT
High-End events are the essence of our Maison's connection with our esteemed clients, where relationships are not just built, but profoundly deepened. The seamless perfection our clients experience at these events is the direct result of High-End coordination.
You will coordinate High-End event operations and support event and strategic business analysis and reporting. As SEAO’s operational contact for local, regional and international events, you will coordinate client, product and private-viewing activities. Reporting to the Regional HE Business Planning Manager, you will collaborate with MCC Events, Merchandising, Retail, Client, Security, Finance and international teams.
Event Operations (65%)
Local Events & Activations
- Own the full lifecycle of the operational coordination for local High-End activations in SEAO
- Maintain consolidated action plan that connects all stakeholders
- Manage the overall planning, ensuring seamless synchronization with the MCC production calendar
- Coordinate the logistics (e.g., security, and insurance) for High End pieces with respective teams
- Update and maintain a comprehensive regional High End event playbook
International & Regional Events Support
- Act as a primary point of contact between the SEAO markets and international Commercial Event and Client teams to ensure smooth communication and alignment
- Oversee the 360̊ coordination of international and regional events taking place in SEAO, including consolidating and sharing key information across global markets, and ensuring appropriate local staff recruitment
- Support the data-driven arrangement, negotiation and allocation of private appointments at events, to optimise attendance and achieve commercial targets
- Manage the client validation process and track modifications, monitoring regional allocations from confirmation to final delivery and resolving any discrepancies promptly
On-Site High-End Event Support
- Provide on-site operational support for local events/activations.
- Manage contingency plan, ensure real-time updates to the appointment schedule, and adeptly resolve operational challenges, exercising sound judgment on escalation
Business Planning, Analysis & Reporting (35%)
HE Event & Activation Calendar
- Own, track and monitor the ever-changing calendar of local HE events and activations across SEAO, ensure budget, commercial outcomes and merchandising support are updated and reported in a timely manner
Post-Event Analysis & Reporting
- Produce post-event report, i.e., track costs, budgets and commercial outcomes to reconcile cost of event with Finance
- Analyze and objectively present agreed-upon event performance metrics
- Conduct post-event evaluation with recommendations for future optimization and improvements
Ad-hoc Strategic Analysis & Reporting
- Support HE Business Planning Manager on key HE strategic priorities such as owning and implementing event reporting dashboards and processes to streamline information sharing, assist with data analysis on key topics related to performance, clients, and competition
KEY COMPETENCIES
- Min 3 years of experience in commercial operations, project coordination, or event management, ideally within luxury or hospitality environments that demand flawless execution and exceptional client engagement
- Proven experience in managing multi-stakeholder projects under pressure, consistently delivering within tight timelines
- Demonstrate commercial acumen, curiosity and financial understanding
- Strong interpersonal and communication skills (verbal and written), with a high level of professionalism
- Solid proficiency in Excel and PowerPoint for operational planning and reporting
- Ability to work flexible hours as dictated by event or project needs, with regular travel across SEAO and internationally for activations (up to 25%)
