Sales Associate

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

YOUR MISSION:

As an ALAÏA Ambassador, you have to achieve sales in line with the ambitious of the Boutique and ensure that every Client has an exceptional and unique experience in the Boutique, by providing the highest standards of service. Reflect and demonstrates ALAÏA image and values at all the time.

KEY RESPONSIBILITIES:

-          Sales driven in line with ALAÏA commercial strategy and sales ceremony

• Reaching monthly store targets with the team

• Increasing average basket in quantity and value (UPT, VPT)

• Developing cross-selling

• Knowing RTW and Accessories construction and vocabulary

-          Client service excellence

• Bringing to life the ALAÏA customer experience

• Representing with the highest standards and promoting ALAÏA’s name and image inside the Boutique

• Welcoming Client, in the Boutique, over the phone, by e-mail, according to ALAÏA guidance and standards

• Developing the client book and updating the customer database

• Developing Client loyalty through excellent service and Treatment

• Reinforcing clientele relationships with consistent follow up

-          Boutique operations and visual merchandising  

• Taking part actively in team meetings, events, annual inventory counts and all daily operations as required

• Respecting and ensuring the highest standards of the displays in line with the Boutique guidance

• Ensuring a constant Boutique cleanliness and tidiness

• Respecting and applying security rules and mindset

-          Brand Ambassador

• Maintaining excellent level of product knowledge, understanding products and trends, collections

• Following the ALAÏA Grooming

• Working closely with partners and teams

YOUR PROFILE

• Strong achievement & Client database

• A first professional experience gained from a luxury retail experience

• A person with an excellent high Client Treatment standards and centricity

• A team player with excellent inter-personnel skills and multi-tasking, collaborative, supportive, and flexible

• A person generous, confident, committed, passionate, audacious, humble with refined communication, elegance, and resilient: warm, genuine, articulate, and discreet to align with ALAÏA spirit.

#Richemont #WeCraftTheFuture