Under the direction of the Financial Screening Manager, provides services such as registration, pre-registration, insurance verification, and reception for customers in accordance with all admitting policies/procedures. Treats patients and families courteously to make their first impression of hospital a positive one and expedites the admitting process quickly and efficiently. Secures patient information, clinical data and insurance information, verification and certification prior to services being rendered to assure the hospital has accurate records for treatment/billing purposes. Duties include but are not limited to: interviewing incoming patients or his/her representative, processing information required for admission into the computer via the local terminal, insuring the conditions of admission, payers and any other forms required are completed, explained, and signed by the patient. Performs a variety of administrative tasks; acts as a resource in providing all customers with the highest level of service; provides appropriate hospitality/concierge services. All tasks shall be performed in a competent, high quality, and timely manner in accordance with established regulatory, departmental and hospital policies and procedures.
Education:
High School Diploma or G.E.D. required.
Requirements:
-Minimum one (1) year of admitting/collections experience required. Previous hospital registration, business office or physician office experience preferred.
-Minimum one (1) year customer service experience required. Data entry experience required.
-Excellent communication and customer service skills required. Proficiency with computers including Word/Excel
-Knowledge and previous experience with insurance verification. Previous experience working in the medical field preferred.
-Strong computer skills; knowledge/experience with the hospital registration system. Experience with web-based insurance verification systems required.
-Has working knowledge of Medicaid programs including Medicaid managed care plans Demonstrates professionalism in dealing with patients, family members, and co-workers alike. Works well under pressure.
-Typing speed of at least 40 wpm.
Salary Range: $24.717/hr - $26.031/hr
Employment Non-Discrimination: Richmond University Medical Center is committed to equality of opportunity in all aspects of employment and provides full and equal employment opportunities to all employees and potential employees without regard to race, color, national origin, religion, gender identity, sex, sexual orientation, pregnancy, childbirth and related medical conditions and needs including lactation accommodations, physical or mental disability, age, immigration or citizenship status, veteran or active military status, genetic information, or any other legally protected status.
