- Salary Range: $75,000 - $110,000
- Driving requirements: Personal Vehicle
- Relocation Option: Relocation not available
- Sign-on Bonus: No
Legal Operations, Field Manager
$75,000 - $110,000 per year
Commission Eligible
POSITION PROFILE
This role is responsible for the execution and management of all Managed Services operations across designated area site locations within the assigned territory. The position ensures operational strategy alignment and contractual compliance to drive consistency in site performance and service excellence.
The role also leads account expansion and renewal efforts, with a strong focus on employee selection, development, succession planning, customer experience, and achieving site-level financial objectives. This position is a key member of the Area Operations team.
JOB DUTIES AND RESPONSIBILITIES Team Leadership & Talent Development
- Promote effective use of internal recruiting and selection processes to attract and hire top talent
- Identify employee training and development needs through competency assessments and Ricoh training programs
- Arrange assignments and development opportunities to enhance team capability and engagement
- Directly manage Managed Services employees within the assigned area
- Oversee and conduct on-site evaluations of FSR performance
- Establish clear goals, roles, and responsibilities; hold team members accountable (internal and external)
- Monitor, evaluate, and recognize employee performance through programs such as Ricoh Recognizes
- Address performance issues and implement improvement plans with appropriate managerial action
- Support succession planning through development of promotable talent
- Participate in onboarding and ongoing development of Area resources
- Position is bonus eligible
Operations & Service Delivery
- Ensure timely execution of Managed Services initiatives in alignment with quality standards and best practices
- Identify service delivery gaps and implement process improvements within client or Ricoh frameworks
- Conduct account certifications to assess service delivery and drive continuous improvement
- Assist with new site installations and expansions, validating operational readiness and customer satisfaction
- Oversee onboarding processes including order management, billing, technical services, and professional services
- Maintain knowledge of Ricoh services, solutions, and internal structure
- Facilitate internal communication cadence as required
- Ensure adherence to Service Excellence standards and site SOPs
Customer Relationship Management
- Develop and maintain strong relationships with internal and external customers
- Facilitate meetings with key customer stakeholders regarding contractual obligations, initiatives, and value-added services
- Create a customer-focused environment through feedback mechanisms and satisfaction surveys
- Conduct regular site visits to evaluate service delivery and gather end-user feedback
- Own customer escalations, including root cause analysis and resolution
- Prepare and deliver customer reports, presentations, and business reviews
Financial & Administrative Management
- Ensure profitability of assigned accounts at the site level; partner with Area Director to achieve financial goals
- Oversee accurate and timely billing processes
- Monitor accounts receivable in collaboration with Shared Services
- Coordinate month-end close and other required accounting activities
- Implement contract pricing escalations across assigned accounts
- Establish and manage reporting packages based on customer requirements
- Support documentation and validation for new business opportunities
Change Management & Continuous Improvement
- Lead and support teams through all phases of change management
- Empower teams to solve problems and drive process improvements
- Remove obstacles and facilitate innovative solutions
Other Responsibilities
- Perform additional duties as assigned
QUALIFICATIONS (Education, Experience, and Certifications)
- Bachelor’s degree preferred
- 5–7 years of multi-site operations management experience in a client-facing professional environment (facilities management or related outsourcing industry preferred)
- Completion of Site Manager Level training (for internal candidates)
- Valid driver’s license and required auto insurance coverage per Ricoh policy
KNOWLEDGE, SKILLS, AND ABILITIES
- Strong leadership skills with a proven ability to motivate and manage teams
- Excellent customer service orientation
- Strong communication and presentation skills
- Proficiency in PC applications and relevant software
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
- Office environment with standard lighting, ventilation, and moderate noise levels
- Ability to interpret and apply complex information and communicate effectively
- Work is primarily sedentary but may include walking, standing, bending, and lifting up to 50 lbs.
- Requires moderate dexterity and use of basic tools (e.g., keyboard, calculator, hand tools, eye-hand coordination)
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
About Us
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
