Quality Management Analyst

About Us

Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City. 

Role Overview

• Perform internal audits/case record reviews
• Ensure the timely submission of Corrective Action Plans, internally and to external monitoring agencies
• Work collaboratively with program departments and external agencies to support compliance efforts and monitor remediation
• Develop and implement quality assurance/quality management tools to measure and assess the impact of systems, policies, and program effectiveness
• Lead Quality Management meetings
• Conduct inspections of locations in which services are held
• Conduct observations of staff interactions with persons supported
• Assist programs in preparing for external audits and accreditation processes from agencies such as ORR, OCFS, and CARF
• Participate in standing committees
• Process and input data, as needed
• Other related duties as assigned by supervisor.

• Bachelor's Degree preferred human services or equivalent field or 5 plus years' experience in related field
• Ability to independently travel between Westchester, Bronx, Manhattan, Brooklyn and Queens
• Knowledge and ability to manipulate and analyze data
• Working knowledge of computer applications
• Highly skilled with Microsoft Excel
• Commitment to enhancing the level of service delivery provided to persons supported
• Ability to write reports from database information
• Excellent organizational and interpersonal skills
• Verbal and written communication skills
• Knowledge of OCFS, DOE, ACS processes, procedures, regulations, and mandates

• Competitive salary structure
• Health, dental, and vision insurance
• 401(k) with company match
• PTO policy (11 Paid Holidays, Paid Sick Time, Paid Vacation & Paid Personal Days)
• Remote / flexible work options (If applicable)

Additional Requirements

• Authorized to work in the U.S.
• Ability to work in-person in New York City (NYC)
• Ability to travel to other Rising Ground Sites (if required)