Essential Job Functions:
- Develop and sustain relationships with VIP guests.
- Introduce new VIP guests to the casino property.
- Develop new markets to target qualified players.
- Represent the casino at on and off property events.
- Empower to ensure guests’ problems / complaints are resolved in a prompt, courteous and effective manner.
- Reactivate inactive VIP patrons through direct contact (mail, telephone, e-mail etc.).
- Meet required goals for special events, advance hotel reservations and new player sign-ups.
- Provide complimentary amenities to guests who have attained the necessary level of play.
- Facilitate the effective management of information throughout the department and casino.
- Maintain strong communication with all company departments in order to complete assigned duties successfully.
- Assist with credit application process.
- Maintain a working knowledge of the casino facility and current and upcoming events on property; advice guests and employees.
- Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
- Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
Other Job Functions:
- Performs miscellaneous duties as assigned.
Job Qualifications:
- Experience Required: 1 – 2 years related experience.
- Education Required: High school diploma or GED.
- Skills, Knowledge and/or Abilities Required: Ability to speak well and present information in a clear, concise manner; excellent customer service skills; basic computer skills, including ACSC programs; detail oriented and organized; outgoing and personable.
- Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2.
Other Specialized Requirements: Must be able to apply superior service quality characteristics – courteous, prompt, professional, and confidential. Professional appearance and presentation. Ability to use sound judgment, make quick decisions and deal with difficult guests. Knowledge of gaming regulations.
