Essential Job Functions:
- Provide designated escort activities relative to the protection of patron, employee, and Company property.
- Observe and report violations relative to regulatory, internal control, or company-sponsored policies and procedures.
- Provide professional interaction and cooperation with internal (various departments) and external (law enforcement agencies) relative to their span of control.
- Provide written documentation of incidents and events, observed or reported, upon request.
- Maintain compliance with applicable regulatory, internal control, and company-sponsored, policies and procedures.
- Provide an informational resource for patrons and employees relative to locations and activities scheduled on the property.
- Assume a leadership role in employee and guest relations, and professional appearance.
- Sensitive Key log entries, Ingress and Egress log entries, Accident/Incident reports, “Hopper” fill documentation, Table fill Documentation, Jack pot documentation, Pit marker documentation, Lost and found reports, Dispatch Logs.
- Remain alert to issues within their field of observation that may require a security presence, and supporting this focus with continuous patrol activities.
- Perform escort duties consistent with Internal Control Regulations and Departmental Standard Operating Procedures.
- Assist the Indiana Gaming Agents and other Law Enforcement Agencies as requested including, but not limited to, assisting with arrest and detention functions.
- Interact with various external departments including applicable notification protocols within established compliance directives. Conduct and initiate corrective action relative to crowd control issues with focus on patron/employee safety with heightened awareness during emergencies, drills, and special events.
- Complete accident and incident reports, which accurately reflect the events, participants, location, and time of events, which involve patrons, employees, property and assets of the Company in a concise and professional format.
- Maintain compliance with regulatory, internal control, and company policies and procedures.
- Demonstrate knowledge of activities and events scheduled on the property.
- Provide a leadership role in guest and employee relations that require security intervention.
- Present a consistent appearance that demonstrated personal pride, professionalism, and provides a positive reflection upon the Company, and the Security Department.
- Must have ability to meet tasks and responsibilities as assigned by the Marine and/or Security departments during times of emergency or otherwise, as required of the crew of a Coast Guard certified vessel.
- Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
- Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
Other Job Functions:
- Performs miscellaneous duties as assigned.
- Maintain personal attendance levels consistent with the policies of the Company.
- Perform signature and time card activities for an accurate reflection of hours worked.
- Consistently review “pass-on” logs, bulleting boards, and other department informational updates relative to compliance with department procedures.
- Maintain a patrol presence when not assigned to specific duty related tasks.
Properly maintain and operate all equipment, vehicles, and assigned property, relative to the completion of all employment-related duties
