Position: Web Administrator
Location:
Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public Trust Travel: 0–10% RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. That’s RIVA. We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most.
Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions—we support efforts that strengthen communities and serve the public good. RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability (R.I.V.A.). They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work.
By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one—all while supporting missions that matter.
Position Overview
RIVA Solutions is seeking a Web Administrator to support Federal client web operations and digital services. The ideal candidate will manage WebAdmin requests, support content publishing and maintenance activities, coordinate with cross-functional teams, and ensure timely communication and issue resolution for stakeholders. This role supports content operations, ticket management, quality control, accessibility, and operational reporting within a fast-paced Federal web environment.
Core Responsibilities Monitor the WebAdmin mailbox and public inquiry channels, create tickets, triage requests, assign work to appropriate teams, and track status through resolution. Maintain responsive communication with Federal client stakeholders and requestors regarding ticket status, timelines, and completed work. Post, update, archive, and maintain Federal client web content in Drupal/WCMS according to established workflows, metadata standards, and quality control procedures.
Manage FAQ updates, public inquiry trends, and feedback inputs that support content improvements, chatbot content, search tuning, and knowledge base updates. Support content inventories, broken link reviews, redirects, archiving activities, content validation, and readiness checks for website updates and deployments. Provide basic functional, browser, mobile, accessibility, and regression testing for content updates and site changes.
Support Voice of Customer survey administration and compile customer feedback reports and service improvement recommendations. Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages, and knowledge articles. Coordinate with project leadership, content analysts, UX staff, developers, QA, Federal client IT, and contractors to resolve operational issues and maintain service continuity.
Minimum Qualifications
Preferred Qualifications
Job details are sourced from the employer's original posting.
Open job postingAbout the company
RIVA Solutions Inc. is a company that provides solutions related to accounting operations, customer liaison, and federal accounting practices. They handle tasks such as processing payments, reconciliations, and responding to customer inquiries.