General
Summary:
The C-Store Manager is responsible for leading the day-to-day operations of the store, including register, merchandising, layout, cooking, inventory, bookkeeping, and maintenance.
Essential Functions:
- Ensure a pleasant shopping experience for all customers.
- Review, assign and follow up on daily work lists.
- Supervise the sale of all retail goods and services, including money drop procedures.
- Oversee all food service areas by food standards.
- Oversee, review, update, and correct retail pricing on all retail items.
- Planned and prepared work schedules and coordinated associates' daily assignments and activities to meet the business's needs.
- Recruit, train, coach, manage and supervise store clerks and Assistant Managers.
- Perform open and close processes.
- Monitor competitor prices and report to the corporate office routinely.
- Oversee receiving, verification, and processing of merchandise and vendor shipments.
- Oversee ordering, stock, and display merchandise and supplies.
- Generate reports as needed or required.
- Oversee cash register operations, perform drawer closings, and manage lottery processes.
- Responsible for store profits and all controllable expenses, including labor, inventory, shrinkage and cash.
- Conduct store meetings regularly with staff.
- Enforce all safety and security protocols, all merchandising and vendor policies, and ensure all company procedures are followed.
- Resolve customer complaints in a timely and professional manner.
- Manage all reports of injury or incidents according to company policy.
- Perform functions of assistant manager or C-store clerk as needed
