General
Summary:
The Store Manager in Training (MIT) is a developmental leadership role designed to prepare future Store Managers through hands-on training in all aspects of convenience store operations, including customer service, merchandising, inventory management, food service, staffing, and financial performance. The MIT will work alongside experienced Store Managers across multiple locations, gaining the knowledge and leadership skills needed to successfully manage a store and provide management support where needed.
Essential Functions
- Participate in a structured Store Manager training program.
- Learn and apply company leadership principles, policies, and operational standards.
- Shadow Store Managers and assist with daily store operations.
- Develop leadership skills through coaching, mentoring, and hands-on experience.
- Demonstrate readiness to lead a store independently upon completion of training.
- Assist in managing daily store operations to ensure excellent customer service and operational efficiency.
- Learn opening and closing procedures, cash management, and money drop processes.
- Support food service operations while maintaining food safety and quality standards.
- Assist with inventory management, merchandising, receiving, stocking, and pricing accuracy.
- Monitor store appearance, cleanliness, and maintenance standards.
- Support the recruitment, onboarding, and training of store associates.
- Assist with scheduling and daily work assignments.
- Coach and motivate team members to achieve operational goals.
- Foster a positive, customer-focused work environment.
- Learn store profitability drivers including labor, inventory control, shrink reduction, and cash management.
- Assist with preparing reports and monitoring key performance indicators.
- Participate in inventory counts, audits, and operational reviews.
- Learn bookkeeping and reporting procedures.
- Ensure exceptional customer experiences by addressing concerns promptly and professionally.
- Lead by example in delivering outstanding service.
- Support customer retention and community engagement initiatives.
- Travel between assigned store locations as needed for training and operational support.
- Provide management coverage during vacations, leaves of absence, staffing shortages, or new store openings.
- Adapt quickly to different teams, store environments, and business needs.
