Overview
A structured Host/Hostess role is critical to provide guidance to guests in the restaurant. The Host/Hostess will typically be the first and last point of contact for our guests and are expected to act as an experience ambassador to all external and internal customers.
Responsibilities
- Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
- Greet and seat guests.
- Control reservations and door by way of waiting list if necessary.
- Ensure the kitchen and other related areas are kept appraised of the number of bookings, times and special requests.
- Know and follow all company and local standard policies and procedures.
- Ensure to use proper hand washing procedures and to maintain high standard of personal hygiene.
- Ensure to follow daily/weekly side duties for host/hostess.
- Know the menu, hours of operation of the different sections of the Resort and should have a solid knowledge of local area.
- Participate in all required departmental meeting/training.
- Attend daily pre-shift/daily stand up meeting.
- Set up floor plan for servers daily.
- Ensure to follow proper cash handling procedures.
- Ensure to maintain phone etiquette while answering phone calls and taking reservations.
- Acknowledge and respond to all guests’ requests and complaints.
- Check restaurant for proper cleanliness and proper lighting
- Maintain your work area in a clean and well-organized manner.
- To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
- All other duties as assigned
Qualifications
- A high school diploma or equivalent.
- Must have previous customer service experience.
- Prior experience as a Restaurant Host/Hostess preferred.
- AGLC ProServe/ProTect is an asset
- Working knowledge a POS system
- Knowledge of food, wine and serving is an asset
- Must have previous customer service experience.
- Must be able to stand/walk for 8 hours/day.
- Must be able to lift/carry up to 30 lbs.
The schedule for this position may vary and would require the ability to work shift work, late nights, overnight, weekends and holidays.
WE OFFER
- A competitive wage and excellent benefits.
- Shuttle service from West Edmonton location.
- All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
- An opportunity to work within a progressive, exciting team environment.
- An opportunity to work with a skilled Management team.
