Overview
A structured Non-Gaming Surveillance Operator role is critical to the success of the River Cree Resort & Casino. The primary purpose of the Non-Gaming Surveillance Operator is to ensure the safety and well being of guests and associates of the River Cree Resort.
Reporting to the Surveillance Manager, the Non-Gaming Surveillance Operator monitors for activity that could be of harm to guests or the property.
Responsibilities
- Continuously monitor cameras of the non-gaming areas of the resort.
- Serve as central radio/phone dispatch for Resort Security.
- Respond to Casino floor employee complaints about belligerent or difficult patrons
- Dispatch Emergency Services as required
- Create incident reports as per company directive
- Maintains accurate logs in Property Central Reporting System
- Promote and maintain the utmost integrity and the highest caliber of customer service and respect to all patrons, employees and AGLC personnel.
- Provide evidence in legal matters that have resulted from criminal charges against patrons or employees.
- To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
- All other duties as assigned
Qualifications
- Communication Skills: Must be adept in reading, writing and comprehension of the English language.
- Manual Dexterity: The Non-Gaming Surveillance Operator must have the dexterity to maneuver electronic surveillance equipment smoothly using a mouse or joystick.
- Must have the ability to sit at a desk for extended periods of time.
- Ability to communicate effectively on the radio.
- Strong knowledge of MS Office Suite
- Able to obtain an AGLC License
The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.
WE OFFER
- A competitive wage and excellent benefits.
- Shuttle service from West Edmonton location.
- All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
- An opportunity to work within a progressive, exciting team environment.
- An opportunity to work with a skilled Management team.
