Job Summary:
Responsible for supervising the activities of all bartenders, beverage servers, and bar attendants during a shift, ensuring all functional job duties are performed according to established company policies.
Available Shift:
- Grave Shift: 9:30PM-6:00AM
Supervisory Responsibilities:
- Yes. Supervises Beverage Servers, Bartenders, Bar Porters and Runners
Duties/Responsibilities:
- Ensures proper staffing for forecasted volume and budgetary guidelines.
- Responsible for supervising the activities of all bartenders, beverage servers, and bar attendants during a shift.
- Ensure all functional job duties are performed according to established company policies.
- Ensures excellent guest service.
- Notifies team members of changes in policy and procedure.
- Communicate any problems or concerns to the Beverage Manager and other departments as needed.
- Maintains thorough communication between shifts.
- Works with all departments to ensure proper communication.
- Properly fills out all paperwork required for the job.
- Assists in monitoring guest flow and informs management when more labor is needed during peak volume periods and slow periods.
- Resolves team member complaints or disputes or refers the problem to the manager.
- Assists trainers in properly training new team members.
- Assists team members in their duties as needed.
- Maintains high sanitation and safety standards.
- Maintains sufficient materials and products in the work location.
- Maintains security of products and areas assigned to the department.
- Ensures rotation of products to comply with local health department regulations and to ensure freshness of product
- Understands that this is a 24-hour responsibility and is accessible at all times.
- Sets high standards by complying with all departmental rules, policies, and procedures.
- Ensures that all Team Members are treated in a fair and consistent manner.
- Self-starter with an open mind, positive nature and enthusiastic.
- Performs any other duties as specified or assigned by the Beverage Manager or any member of the Executive Management.
Minimum Education and Experience Requirements:
- High School Diploma or equivalent
- Experience with modern POS System preferred
- Prior Beverage Leadership experience is preferred
Knowledge, Skills, and Abilities:
- Possesses complete knowledge of all procedures related to the job.
- Ensures that all guests are treated in a prompt, professional and courteous manner.
- Must possess outstanding interpersonal communications skills to effectively interface with guests and team members.
- The ability to perform well under pressure.
- Proven track record of demonstrating sound judgment
- Sets standards by being cooperative, helpful and friendly, and by presenting a neat, clean, well-groomed appearance.
- Must be able to use a computer to enter requisitions.
- Must be able to understand and communicate Material Safety Data Sheets to all team members.
- Must attend and pass Care (Controlling Alcohol Risks Effectively).
- Adheres to the Cut Off Procedure and ensures all documentation is completed and turned into Guest Safety, Beverage Manager, and the Director.
- Communicates all concerns and observations to the Manager and Director on the shift report.
- Supports all departments with any requests or assistance.
- Competence with Google Apps suite of software
- Prior experience in a high-volume outlet preferred
- Ability to communicate with Team members and guests
- Ability to be a TEAM player
- Ability to successfully fulfill the pre-employment process
- Ability to work flexible shifts and days of the week including holidays
Certifications, Licenses, and/or Registrations:
- Gaming license/registration as required by jurisdiction(s).
- Must have successfully completed and maintain certification in “Serv-Safe”(Food Sanitation Management) within 120 days of employment
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 135 pounds at times.
- Ability to use hands to handle or feel objects, tools, or controls, and reach with hands and arms.
- Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust
